The SSAE16 Audit Journey: The photo album

The SSAE16 Audit Journey: The photo album

A few months ago, I wrote about the journey of going through an SSAE16 audit.  I compared it to travelling with kids. After the trip, when you’re back in the daily routine, there is a point at which you start to sift through and organize your memories. Maybe you look fondly at your souvenirs. …

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Keeping consistent customer experience through operational excellence

Keeping consistent customer experience through operational excellence

Many organizations are making significant investments in Customer Experience and Voice of the Customer programs.  This makes a lot of sense, given the number of options consumers have for most products and services.  However, as much as some customers might be willing to chase a lower price or different feature set, most customers value a consistent experience. …

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Five things healthcare companies should look for in a managed services provider

Five things healthcare companies should look for in a managed services provider

As technology continues to transform the healthcare industry, firms that deliver health services, along with healthcare providers, are looking to invest their technology dollars in areas that can have the greatest positive impact on their customers.  When budget time rolls around, decisions need to be made about investing in new innovations versus keeping the lights on.…

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Preparing for an SSAE 16 Audit is a lot like Traveling with Kids

Preparing for an SSAE 16 Audit is a lot like Traveling with Kids

Even as my kids get older, getting out the door still takes too long and there is way too much yelling (or so my kids tell me).  Everyone knows what they need to do to get ready, what they need to bring, and when we’re leaving. Yet when the time comes to depart for our winter getaway, our final check reveals that my son didn’t pack any socks and my daughter packed for the right number of days...

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IT Service Management: Where data and customer experience meet

As West Monroe Partners continues to grow our Performance Services practice, an upgrade to our IT service management system was identified as an important differentiator to our offering.  After reviewing multiple systems, we ultimately settled on ServiceNow.  The tool’s built-in modules for managing various aspects of service delivery and the flexibility to customize workflows within the tool...

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Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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