A ‘How To’ on Improving Employee Communications During an M&A Transaction

A ‘How To’ on Improving Employee Communications During an M&A Transaction

M&A transactions such as a merger of equals, platform add-on acquisitions, and divestitures can have profound and positive business impacts as well as achieve much-needed synergies when successful. As an experienced business leader, you know this. What you may forget while you are focused on these synergies is the importance of communicating what you know to your employees.…

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Jordin Luke’s Challenge Accepted Moment

Jordin Luke’s Challenge Accepted Moment

Each month we will be highlighting a different Dare to be Great employee who embodies the Uncommon Blend or Challenge Accepted attitude that makes West Monroe Partners and everyone that works here so unique! This month, meet Jordin Luke, an Experienced Consultant in our Mergers & Acquisition practice, based in New York City.…

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Using Knowledge Management in Your Contact Center

Contact centers traditionally hold a reputation for being an organization’s “catch all,” receiving customer contacts that range from inquiries to requests to complaints.  Contact centers receive not only all types of customer contacts but must also support all departments within an organization, from product, to marketing, to logistics to billing. The wide variety of contacts and the...

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“Insuring” a Positive Customer Experience in Your Claims Center

Like any other industry, technology is forcing insurance companies to change the way they do business. Specifically, it’s widely accepted that direct sales, via the internet and other mobile avenues, are diminishing the value of the agent distribution model.  A McKinsey report cited that in 2003, local insurance agents wrote 80% of new Private Passenger Autos (PPA), decreasing to 63% in...

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The Agent Experience

In the past decade, the Internet has forced organizations to reinvent the way they think about customer experience.  Vehicles like Twitter and Yelp have increased transparency into how well (or not so well) organizations serve their customers.  The customer experience is so publicized and has become a focus for organizations in all industries. …

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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