Why CX and OCM Make Such Good Partners

Why CX and OCM Make Such Good Partners

Following up on a previous blog where I talked about customers not wanting us to hide the word “change,” I jumped at the chance to co-author this blog with a colleague in our Customer Experience (CX) Practice. Having worked side by side on projects together we have seen firsthand that CX and OCM make a great pair in not only delivering on our customer’s expectations, but...

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Build Your Brand By Finding Your Passion

Build Your Brand By Finding Your Passion

Over my 20+ year career, every year it seems there is a chorus from leadership of “You need to Build Your Brand,” or as we frequently hear in consulting, “You need to Be Known.” Over the last few weeks after having several conversations with my team on this topic, I’ve realized these remarks are not any more familiar than they were 20 years ago.…

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