Formalizing Our Employee Ownership Value

Formalizing Our Employee Ownership Value

Even during our humble beginnings in 2002, West Monroe Partners was focused on building the next generation of leaders – and sharing the financial rewards of building a business with our employees who made it all possible. As the antithesis of a “churn and burn” consultancy, we sprang from a desire to create a place where people could build long-term careers and participate in the equity they...

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How a disaster recovery plan could have saved Delta’s customer experience nightmare

How a disaster recovery plan could have saved Delta’s customer experience nightmare

On August 8, 2016, Delta Airlines encountered a day of hundreds of cancelled flights, thousands of delayed flights, and tens of thousands of frustrated customers due to “a power outage in Atlanta [which] impacted Delta computer systems and operations worldwide.” Customers re-counted that Delta staff reported that a routine scheduled switch to the backup generator caused a fire that destroyed...

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CFTC Issues New, but Familiar, Cyber-Security Guidelines

Recently the Commodities Futures Trading Commission published a set of guidance, outlining its expectations with regards to cyber-security programs.  In contrast to regulating bodies in other regulated industries and sectors, the CFTC tends to take a principles-based approach to regulation, which is reflected in the relative generality (some would say ambiguity) of the published...

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Why obscurity is not your cyber security plan

Last week, the CME Group confirmed that ClearPort, the system it uses to clear privately negotiated block trades in the over-the-counter energy and metals markets, had been hacked in July.  While few details have been released on this incident, coming off recent incidents at NYSE and several large banks, this release should still be a reminder to all IT leaders.…

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Hits Keep on Coming: High Availability & Disaster Recovery at Healthcare.gov

When it comes to the IT challenges of the new Healthcare.gov Healthcare Exchange, the hits keep on coming.  Over the weekend, the healthcare.gov hosting vendor, Terremark (a subsidiary of Verizon), “experienced a failure in a networking component” and the attempted fix crashed the system.  The failure is in the “Data Services Hub,” which connects the exchange to other...

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Anti-Social Media

Anti-Social Media

The past week will likely go down in history as one where we saw the massive impact of social media in today’s world.  Most notably, following the horrible events in Boston, social media, especially Twitter, became a leading distributor of news information.  While a combination of bad reporting by the traditional news networks and tweets by ill-informed Twitter users often...

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Control is an illusion: Why a data center in the cloud is better than yours

I often talk with IT leaders about using public cloud technologies such as infrastructure as a service, platform as a service, or hosted multi-tenant applications.  Generally, I hear one of two different reactions: If my business users’ requirements can be supported by public cloud based technologies, I am happy to get out of the data center business (i.e., if I can push those headaches...

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Unintended Consequences of BYOD

You can’t pick up a trade magazine without reading about the pitfalls and advice regarding Bring Your Own Device (BYOD) initiatives. While most organizations have not yet embraced BYOD for laptops, many have done so for mobile phones and tablets. In my experience, most organizations have focused their efforts during BYOD deployments on device security, regulatory requirements, and end...

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Cloud Privacy Concerns

In the United States, historically, there have been few laws on the books to protect individuals’ privacy.  With fresh examples of data breaches in the news, over the past decade there has been a fundamental shift at both the state and federal level leading to the adoption of new data privacy laws and interpretation of existing laws to provide for greater privacy over...

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Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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