Why Can’t I Get People to Think Differently?

Why Can’t I Get People to Think Differently?

We have all heard the old adage from Albert Einstein: “the definition of insanity is doing the same thing over and over again and expecting different results.”  But have you ever thought about how this applies to driving transformational change within your organization?  One perfect example is customer experience transformation, which may involve claims or policy servicing. …

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You want who to do what?

You want who to do what?

From our past experiences, we have witnessed insurance companies tackle tough problems from their “siloed” perspective.  They may have the best intentions, but forget to consider others in the value chain or even within their own company.  In other cases, they have only looked at an issue from one lens – the process perspective or the role perspective. …

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Are we there yet?

Are we there yet?

How many of you have heard this from your kids during a road trip?  We all have, even during short trips across town to the movie theater or to run an errand!   A more serious question is, how many of you have heard this from your project team regarding a major initiative such as a claims transformation or a CRM implementation? …

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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