Terminating Water in Detroit: Poor Business Practices Lead to Human Rights Allegations

Last week, three United Nations experts responded to appeals from Detroit residents that terminating water service for nonpayment is a violation of the human right to water. Delinquency is not an issue unique to Detroit; many municipally-owned water utilities struggle to keep customer accounts current. As the United States’ water infrastructure ages and is upgraded through costly programs...

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Opportunities for Efficiency in Homeowners Insurance Property Inspections

As an industry, Insurance is traditionally less progressive when it comes to technology and innovation. It is still common to see carriers using antiquated systems that lack enterprise data and functional integration capabilities. In fact, only recently have major Insurance carriers taken into consideration the fact that there is a steady shift of consumer preference to online channels.…

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How Delta Dental of Missouri used the power of the cloud to engage and grow their direct to consumer sales

Addressing the rapidly growing individual health insurance market is one of the single biggest challenges—and opportunities—health plans face today. Reforms such as the Affordable Care Act in the US has catalyzed an unprecedented spike in demand for consumer health insurance products. How can your health plan adapt quickly to not only meet this new demand, but differentiate itself from the...

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How do I decide if Salesforce or Microsoft Dynamics CRM is the right solution for my business?

Companies today are struggling with which Customer Relations Management (CRM) tool to implement and leverage into their ever growing business model. The current front runners are Salesforce and Microsoft Dynamics CRM. Both tools offer a wide range of customizations in meeting today’s growing businesses’ needs. Salesforce and Microsoft have both taken strides to remain competitive in today’s...

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Financial Services Salesforce.com Solutions: Pricing Desk in the Cloud

In a previous blog, “Customizing Salesforce.com for Better Business Results,” I described a customized Salesforce solution configured for a financial services organization to help realize the greatest possible return from its Salesforce.com investment. After seeing the initial value the platform delivered for its business, the institution wanted to expand its use of Salesforce.com to solve...

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Using Business Requirements For System Upgrades

Making sure that a system upgrade aligns to a specific business requirement or a set of requirements is an important first step prior to determining the technical aspects of the decision process.  There are many occasions in which a company will choose to either upgrade an existing system or implement a new one altogether.…

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Healthcare costs are on the rise, so why are provider wallets getting thinner? (Part 1 of 3)

Nearly 70% of healthcare executives currently face challenges due to increasing billing complexity, delayed managed care payments, decreasing reimbursement, or increasing debt. Chances are your organization is faced with at least two of these. It’s imperative to take a decisive approach to solving these types of cash flow impediments to maintain solvency.…

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Scrumthing to Talk About

Coming from a banking background, the fraternities of different project management styles were quite a foreign language to me. Traditional approach project management. Waterfall. Agile. Lean. Extreme. PRINCE2. Event Chain. I think you catch my drift- there are a lot of options out there for project management styles. Upon starting a new project that was transitioning from Waterfall Project...

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The What and Why of Natural Capital

In your first week of Econ 101 you were probably introduced to the idea of capital. To a firm, capital represents the physical equipment or inputs that are used in the production of a good or service; basically capital is what you use to run your business. Traditionally, economics has separated this type of capital from natural resources primarily because natural resources were always...

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Can you handle a million new users?

“At lower volumes, it would work fine. At higher volumes, it has problems.” This quote is illustrative of many of the issues facing IT managers and teams as they work to scale their systems and platforms. Often, a system that works properly during the normal course of business is unable to handle a sudden influx of new users or potential customers.…

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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