National Energy Policy: What Might We Expect with a Changing Administration?

National Energy Policy: What Might We Expect with a Changing Administration?

With a change in administration in Washington, and a Republican in the White House, and the same party controlling Congress, one might expect drastic changes in federal energy policy. However, let’s look at the facts. States are leading the energy debate, by pursuing their own aggressive strategies to promote clean and distributed energy resource use and encouraging policies to support a...

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Election 2016: A Presidential Case to be a Customer-Centric Organization

Election 2016: A Presidential Case to be a Customer-Centric Organization

Congratulations! You made it! It’s been a long, grueling season of campaigning, debating, speaking, and – FINALLY! – voting. Just like politicians, companies make promises to their customers on a daily basis – their brand promise. And just like politicians, some companies deliver on their brand promise…and others, unfortunately, do not.…

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It’s Not a Slide Deck, It’s a Narrative

It’s Not a Slide Deck, It’s a Narrative

The most important thing to remember when you’re preparing a slide deck is that you’re not. What you’re really preparing is a narrative. In our line of business, slide decks are common deliverables because they’re well suited to sharing digitally. However, whether you are preparing a pitch to convince your client to hire you, a recommendation for how to use a new technology, or a plan to...

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Key Takeaways from Dreamforce ’16

Key Takeaways from Dreamforce ’16

The dust has just settled on Dreamforce ’16 (DF16). Once again it was the perfect combination of business summit, tech convention, and rock concert that we’ve all come to expect. Whether you were able to attend this year or not, here are some of the observations that I took from a very packed agenda… AI is here.…

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People, Partnerships, Technology: How Lollapalooza is defining the Tune of Customer Experience

People, Partnerships, Technology: How Lollapalooza is defining the Tune of Customer Experience

Fall is officially upon us here in Chicago and with it comes an end to summer, or as some would say, an end to festival season. Chicago is home to many outdoor music festivals over the summer; the biggest and most recognizable being, Lollapalooza. This year Lollapalooza celebrated its 25th anniversary: showcasing 170+ artists and drawing crowds larger than 300,000 music enthusiasts and...

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Dreamforce 2016: An Uncommon Blend of Events Exemplifies Leadership

Dreamforce 2016: An Uncommon Blend of Events Exemplifies Leadership

Last Friday concluded Salesforce.com’s technical extravaganza, Dreamforce.  Dreamforce is held annually in San Francisco, and in addition to endless technical sessions, business hook ups and opportunities for networking, the event includes numerous musical guests.  This year Dreamforce attendees were lucky enough to enjoy access to a full blown, no holds barred, outdoor concert by the...

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Top 5 Apps for Consultants

Top 5 Apps for Consultants

How many apps do you have on your phone? How many of them do you consistently use? As someone who is constantly running out of phone storage (yes, I’m upgrading to more storage soon) I have a limited number of installed apps. As of June 2016, there are more than two million apps available for both iPhone and Android users; many of them geared towards increasing productivity.…

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CX from the Classroom: What My Favorite College Professors Taught Me About Customer Experience

CX from the Classroom: What My Favorite College Professors Taught Me About Customer Experience

Coming straight from college into consulting, I’ve learned a lot in my first few months on the job. But recently I realized how my time spent in the classroom translates directly to what I’m learning about excellent customer experience. 1. Stay Receptive Professor Saxena – Management Science Management Science coursework revolves around creating and solving with strong links to economics...

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Customer Relationship: How to create value in a world of decentralized energy

Customer Relationship: How to create value in a world of decentralized energy

Paradigm Shift within the Energy Industry Whether you believe electric utilities are destined to evolve into competitive service providers or distribution system operators, or whether they’ll continue to generate revenue from cost-of-service or performance-based ratemaking, one thing is certain, the industry they do business in will evolve more in the next 10 years than it has in the previous...

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222 W. Adams
Chicago, IL 60606
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