Next Generation: Voice of the Customer

Firms have an unprecedented ability to listen to and understand changing customer needs. Advanced technologies turn unstructured social media posts or contact center transcripts into meaningful and actionable insights. Predictive analytics hone the noise of billions of interactions into signals that can help firms avoid scaling costly mistakes and tap into emerging opportunities.…

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Bringing Azure Automation to Your On-Premises Environment

Microsoft’s Azure Preview Portal offers a number of additional automation features as compared to the standard management portal. The most interesting to me of these Preview Portal features is the ability to provision Hybrid Runbook Workers (“HRW”) that allow your automation tasks to span both Azure and on-premises systems. For some environments, Azure Automation could even be a replacement...

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How Business and IT Benefit From A Network Monitoring System

Network Monitoring Systems (NMS) are powerful platforms that can deliver monitoring services at many levels if implemented correctly – potentially providing a competitive edge. IT and business leadership often expect to get some sort of silver-bullet when implementing these platforms that will enable uninterrupted service and performance to its end users and customers, alike.…

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Network Monitoring Within A Utility: Not A Cookbook Task

Monitoring end-devices on a network is an idea that is not novel, and many Network Monitoring System (NMS) solutions are available for traditional IT implementations.  However, the deployment of an NMS to monitoring non-traditional Operational Technology (OT) devices such as those used to support power grids presents a number of unique challenges. …

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How to Delete a Message from All Mailboxes in your Exchange 2010 or Exchange 2013 Organization

Let’s face it: IT fire drills happen. Nobody likes them and everybody tries to prevent them, but yet you’ve found this blog post because you have an urgent need to delete a message from every mailbox in your organization. Maybe there’s a virus infestation, maybe a disgruntled employee sent an inappropriate email to everyone, or maybe HR accidently sent around some social...

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Cyber Attacks Part II – New Distribution Strategies by Hackers

Hackers are using a new channel of attack for penetrating networks.  A malware threat previously used in direct attacks against energy sector companies is now being aimed at organizations that use or develop industrial applications and machines.  This strategy introduces malware into systems that are then connected into target networks. In early 2014 attackers began distributing new versions...

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Business System Complexities and What To Do About It

Business System Complexities and What To Do About It Business systems are complex, only becoming more complex, and as such the management of the associated identities has spiraled out-of-control for many Enterprise organizations.  Additionally, it is increasingly more challenging to protect the type of devices that access Enterprise data.  Over the years, this has culminated in business unit...

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Four More Considerations for Your Next Deployment

I recently wrote a post about considerations for an international deployment – key items that need to be planned for or mitigated to avoid trouble down the road. To follow up on that post, I wanted to discuss some additional items that aren’t necessarily specific to an international deployment, but really are more relevant for any migration, large or small, local or global.…

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Notes from the CRONET Team

The evolution of massively scalable, multi-faceted, cloud based infrastructure solutions (think Amazon Web Services, Microsoft Azure, and others), has enabled an unprecedented amount of functionality to our clients. Even better, these solutions come at a cost structure unheard of even just a few years ago. Their ease of provisioning and deployment and their extremely low barrier to entry...

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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