Before You Change Your Technology, Change Your Operating Model

Before You Change Your Technology, Change Your Operating Model

The commercial lending industry has experienced tremendous growth in the last decade. Yet, commercial banks have not been at the leading edge of industry-altering changes. Further, the speed of these changes has placed a burden on middle-market and regional banking institutions to rapidly evolve or fall behind. Non-traditional lending sources, with altogether different operating models and...

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Is Your Management Team Equipped to Drive Workforce Improvement?

Is Your Management Team Equipped to Drive Workforce Improvement?

Many companies look to increase the efficiency of their workforce through implementing new work methods, labor standards, and technology. However, a critical piece of the improvement process is often overlooked – performance management. According to Wikipedia, “performance management is the term used to refer to activities, tools, processes, and programs that companies create or apply to...

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Robotic Process Automation: Beyond the Myth

Robotic Process Automation: Beyond the Myth

The hype surrounding robotic process automation (RPA) continues to grow. It has many people imagining robots along an assembly line, packaging product to be delivered by drones in a matter of minutes. But the reality is that robotic process automation is the next technology automation tool designed to drive better operational efficiency, improve customer experience, and increase employee...

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Your Operation’s Biggest Opportunity For Improved Productivity Isn’t What You Think

Your Operation’s Biggest Opportunity For Improved Productivity Isn’t What You Think

Over the last few years, I have led teams of West Monroe consultants through Productivity Blueprint Assessments at many different types of clients within the retail, distribution, and LTL trucking industries. The West Monroe Productivity Blueprint is an assessment based on P.U.M.P. methodology (i.e., Productivity = Utilization x Methods x Performance) that is designed to pinpoint areas of...

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Coffee & Change, Episode 3: Making Change in Communities

Coffee & Change, Episode 3: Making Change in Communities

Bill Kirst, our West Coast Organizational Change Management Lead in Seattle shares the third episode of his podcast series on the topic of change management. In this episode, Bill interviews Adam Burtner, a recent graduate and commencement speaker for the Class of 2017 at Wabash College. Bill and Adam talk about the changes that are happening in community engagement and the emerging trend of...

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Labor Standards Drive Value Well Beyond the Warehouse

Labor Standards Drive Value Well Beyond the Warehouse

As an industrial engineer and consultant at West Monroe, I have spent a lot of my time creating or updating labor standards in food distribution facilities across the country. On these multi-week engagements, I collect every detail on processes that occur across many different job functions to give the most accurate standard possible.…

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In Population Health, Successful Implementations Start Before “Day One”

In Population Health, Successful Implementations Start Before “Day One”

In the years following the passage of the ACA, population health tools have taken on an increasingly prominent role in payer strategies to improve health outcomes, evaluate quality of care, and cut costs. The demand for nimble solutions has only grown, leading many organizations to reassess their current workflows and consider enhancements or upgrading to new solutions.…

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Don’t Overlook These Six Steps in Your Loan Origination System Implementation

Don’t Overlook These Six Steps in Your Loan Origination System Implementation

The banking industry continues to transform in an attempt to be more transparent (both internally and externally) and improve overall customer experience. Banks are investing heavily in tools such as the nCino Loan Origination System (LOS) tool to automate and streamline the end-to-end loan process. But, simply implementing software does not guarantee success.…

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What Does A Successful Salesforce Go Live Look Like?

What Does A Successful Salesforce Go Live Look Like?

After recently guiding a client through going live on Salesforce, I wanted to share a few tips in this third and final installation on my blog series for successful Salesforce adoption (click here for the first post and here for the second). I worked with my colleague, Matthew Savage, on capturing these bits of wisdom based on our recent work together for a financial company, as well as a...

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Chicago, IL 60606
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