Why Can’t I Get People to Think Differently?

Why Can’t I Get People to Think Differently?

We have all heard the old adage from Albert Einstein: “the definition of insanity is doing the same thing over and over again and expecting different results.”  But have you ever thought about how this applies to driving transformational change within your organization?  One perfect example is customer experience transformation, which may involve claims or policy servicing. …

Read More
You want who to do what?

You want who to do what?

From our past experiences, we have witnessed insurance companies tackle tough problems from their “siloed” perspective.  They may have the best intentions, but forget to consider others in the value chain or even within their own company.  In other cases, they have only looked at an issue from one lens – the process perspective or the role perspective. …

Read More
How LeBron’s Championships Can Explain ERP Strategy

How LeBron’s Championships Can Explain ERP Strategy

LeBron James, three-time NBA champion and two-time Olympic gold medalist, is one of the best basketball players of all-time. With his recent return to the Cleveland Cavaliers from the Miami Heat, LeBron also boasts one of the most controversial careers in recent basketball history. But what can LeBron’s commitment issues teach us about Enterprise Resource Planning (ERP) systems?…

Read More
Solving for Sustainability in the Supply Chain

Solving for Sustainability in the Supply Chain

40%, 48.8 million, and $1 trillion. These numbers given context may surprise you. 40%—the percentage of food wasted each year in the United States, with majority going to landfill. 48.8 million—the number of people living in food-insecure households in the United States. $1 trillion—the yearly retail equivalent of wasted food (not including costs for resources used in growing and...

Read More
Are we there yet?

Are we there yet?

How many of you have heard this from your kids during a road trip?  We all have, even during short trips across town to the movie theater or to run an errand!   A more serious question is, how many of you have heard this from your project team regarding a major initiative such as a claims transformation or a CRM implementation? …

Read More
Changing “The Way It Is”

Changing “The Way It Is”

Could you count the number of times you’ve heard the statement: “That’s just the way it is”? These days I find myself challenging my peers and clients on their reasoning for relying on old processes or ineffective methods. Their response is often some format of the statement above. Our initial human response is frequently one of acceptance and submission—the old “if it’s not broke, don’t fix...

Read More
How the Microsoft/LinkedIn Acquisition Could Potentially Change Common Business Tasks

How the Microsoft/LinkedIn Acquisition Could Potentially Change Common Business Tasks

Recently, Microsoft announced that it had acquired LinkedIn via a cash buyout of $26.2 billion – the third largest acquisition of 2016 thus far.  Due to the notoriety of the two companies involved, this high profile purchase has garnered many headlines and has amplified discussion of the cloud war.  Many companies are pouring money into cloud-based platforms for a variety of reasons, including...

Read More

Rain Down Cost Savings With Cloud-Based Business Applications

Similar to Myspace or Beanie Babies, on-premises business applications are “out.” Cloud-based applications are “in.” Over the past few years, we have seen a fundamental shift in the business applications marketplace for small to medium sized enterprises. Companies are moving away from on-premises, best-of-suite applications to cloud-based, best-of-breed applications. A survey by the Institute...

Read More
Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
Show Buttons
Share On Facebook
Share On Twitter
Share on LinkedIn
Hide Buttons