United Airline’s Multi-Million Dollar Decision

United Airline’s Multi-Million Dollar Decision

You can’t fly through life without encountering decisions. Perhaps you entered a grocery store and must decide between: Buying regular apples Buying organic apples Perhaps you unexpectedly need to transport crew members on an already-full flight to Louisville and must decide between: Incentivizing passengers to voluntarily give up their seats by offering compensation Cancelling another...

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Water: Too Much, Too Little, Not Clean

Water: Too Much, Too Little, Not Clean

This is a guest blog post by Microsoft’s Adam J. Hecktman, Director of Technology and Civic Innovation for Chicago. To hear more of Adam’s perspective, come meet him at our World Water Day Summit on March 22nd. There is a spotlight on water.  No other natural resource is as critical to life, while being ironically threatening to it.…

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5 Reasons to be Excited for the Salesforce Spring ’17 Release

5 Reasons to be Excited for the Salesforce Spring ’17 Release

Salesforce does a great job responding to their user’s feedback and needs and have incorporated a number of those user requests. The Spring ’17 Release is no different, in fact they may be setting the bar even higher! From enhancing the customer service experience to having Artificial Intelligence predict the value of an opportunity – Salesforce is making it easier for users to get the most of...

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Highlights From NRF 2017: Evaluate Your Retail Investments Carefully

Highlights From NRF 2017: Evaluate Your Retail Investments Carefully

Attending NRF’s Big Show 2017 provided me with the opportunity to see how retailers, specifically their operations, are evolving.  We are in the midst of a technology revolution!  NRF offered everything from robots enhancing the customer experience to wearable technology improving the effectiveness of in-store teams.  The pace of change in how retailers go to market (omni-channel retailing...

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CES, Augmentation, and What it Means for Customer Experience – Our Visit to CES 2017

CES, Augmentation, and What it Means for Customer Experience – Our Visit to CES 2017

Ah, CES – the only Consumer Electronics Show that matters (i.e., the most media coverage). Our visit to CES began with a simple inquisitive question of not only what’s the next thing that will be integrated into our daily usage patterns. Spurred by our burning curiosity, we resolved to arrive at CES on the closing weekend, only to be met with lights and displays of such ferocity that it begs...

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Unity and Inclusion LA Sparks Dialogue on Diversity in Tech

Unity and Inclusion LA Sparks Dialogue on Diversity in Tech

This weekend, I had the opportunity to participate in the 2017 Unity and Inclusion LA event hosted by 500 Start-Ups; a special one-day event that brought together entrepreneurs, investors and the greater tech community to hold a dialogue about the future of diversity & inclusion in tech. While we did not don the signature pink knit hats, no one failed to recognize the significance of...

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NRF 2017: Prepare for Change

NRF 2017: Prepare for Change

I recently attended the 2017 NRF Big Show, one of the largest retail industry events of the year.  Everyone from retailers to vendors to technology companies attends the event to learn about the newest trends in retail.  Attendees also get to learn about what some of the best in class retailers are doing and network with other professionals in the field. …

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Trends and Takeaways from SQL PASS

Trends and Takeaways from SQL PASS

I recently attended SQL PASS Summit in Seattle, a conference focusing on Microsoft Data Platform users. The conference brings over 4000 people from around the world who all get excited about data to one place. This year, Microsoft unveiled a handful of new products and a slew of upgrades and new features to existing products.…

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Election 2016: A Presidential Case to be a Customer-Centric Organization

Election 2016: A Presidential Case to be a Customer-Centric Organization

Congratulations! You made it! It’s been a long, grueling season of campaigning, debating, speaking, and – FINALLY! – voting. Just like politicians, companies make promises to their customers on a daily basis – their brand promise. And just like politicians, some companies deliver on their brand promise…and others, unfortunately, do not.…

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The Sweet Spot for Otto’s Self-Driving Autonomous Trucks

Uber is moving forward at a rapid pace with testing self-driving autonomous trucks within it subsidiary Otto. Last week, in conjunction with Anheuser Busch, Otto transported 45,000 cans of Budweiser 120 miles in Colorado, with a driver only touching the wheel to get on and off the highway. Uber’s entrance into the freight hauling market will bring another disruptor and differentiator to...

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Key Takeaways from Dreamforce ’16

Key Takeaways from Dreamforce ’16

The dust has just settled on Dreamforce ’16 (DF16). Once again it was the perfect combination of business summit, tech convention, and rock concert that we’ve all come to expect. Whether you were able to attend this year or not, here are some of the observations that I took from a very packed agenda… AI is here.…

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