Inclusion in Our Workplace

Inclusion in Our Workplace

I recently attended St. Thomas’ 29th annual Forum on Workplace Inclusion in Minneapolis, MN. The national conference brought together Inclusion & Diversity (I&D) practitioners from companies of various sizes and across numerous industries. Attendees ranged from full-time practitioners embedded within organizations, to I&D consultants, to people like me – part time volunteers and...

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Under a New Administration, Payers Must Operationalize for Change

Under a New Administration, Payers Must Operationalize for Change

Current State In March 2017, the Trump Administration proposed The American Health Care Act to repeal and replace the Affordable Care Act (ACA) and give Americans access to ‘truly affordable, quality health coverage.’ The proposed legislation was ultimately not presented for House vote, however, the Trump Administration remains committed to repealing the ACA and working with bipartisan...

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How to Effectively Manage Distributed Energy Resources

How to Effectively Manage Distributed Energy Resources

The availability and delivery of electricity is becoming more complex as growing amounts of distributed energy resources (DERs) are added to the electric grid. Grid operators need to respond quickly to changes in supply and demand to balance the system as additional intermittent and distributed energy resources contribute to supply and demand imbalances.…

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Why CX and OCM Make Such Good Partners

Why CX and OCM Make Such Good Partners

Following up on a previous blog where I talked about customers not wanting us to hide the word “change,” I jumped at the chance to co-author this blog with a colleague in our Customer Experience (CX) Practice. Having worked side by side on projects together we have seen firsthand that CX and OCM make a great pair in not only delivering on our customer’s expectations, but...

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United Airline’s Multi-Million Dollar Decision

United Airline’s Multi-Million Dollar Decision

You can’t fly through life without encountering decisions. Perhaps you entered a grocery store and must decide between: Buying regular apples Buying organic apples Perhaps you unexpectedly need to transport crew members on an already-full flight to Louisville and must decide between: Incentivizing passengers to voluntarily give up their seats by offering compensation Cancelling another...

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Are Apple’s ResearchKit and CareKit ready for the Big Leagues?

Are Apple’s ResearchKit and CareKit ready for the Big Leagues?

Apple created a new series of healthcare application development frameworks in early 2016. The new open-source frameworks, CareKit and ResearchKit, provide a standard platform that enables developers to build medically-focused research and care apps with built-in features related to end-to-end data encryption, privacy, and standardized data sharing. CareKit allows users to track their...

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Training Leaders – Passion with Purpose

Training Leaders – Passion with Purpose

Corporate training is usually something that’s relatively forgettable.  Yes, it is totally necessary to understand and follow company policies and procedures, but much like learning grammar, it can be a bit boring.  West Monroe Partners has a training team that does a great job of making sure that this isn’t the case, but it is still not too often that I leave a training excited, motivated...

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Turning Change Resisters into Change Advocates

Turning Change Resisters into Change Advocates

You’re introducing a new change to your business, be it implementing a new organizational structure or system, or revamping existing processes. The change is expected to increase productivity, reduce cost, and increase employee engagement. Sound familiar? Most of your employees are eager to adopt the new change; however, there are a few people who are adamantly resisting.…

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What is a CAO and who needs one?

What is a CAO and who needs one?

After recently returning from the Gartner Data & Analytics conference in Texas earlier this month, I was contemplating many of the overarching themes presented during the sessions. One interesting theme was the establishment of a Chief Analytics Officer (CAO) and/or a Chief Data Officer (CDO). As I listened to the sessions, I was having trouble deciphering if the interest at the conference...

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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