Coffee & Change, Episode 3: Making Change in Communities

Coffee & Change, Episode 3: Making Change in Communities

Bill Kirst, our West Coast Organizational Change Management Lead in Seattle shares the third episode of his podcast series on the topic of change management. In this episode, Bill interviews Adam Burtner, a recent graduate and commencement speaker for the Class of 2017 at Wabash College. Bill and Adam talk about the changes that are happening in community engagement and the emerging trend of...

Read More
5 Internship Dos and Don’ts from West Monroe’s Inaugural Intern Class of 2007

5 Internship Dos and Don’ts from West Monroe’s Inaugural Intern Class of 2007

Internships are designed to be a win-win: students can experience a slice of what “real life” looks like at a company, and the company can evaluate potential new hires. In 2007, five of us were selected to kick off West Monroe’s first official group of interns. Believe it or not, each of us has remained with the firm and grown into leadership positions across the office.…

Read More
Blog Series: Managing Grid Modernization Programs (Part 4)

Blog Series: Managing Grid Modernization Programs (Part 4)

The Drive to Completion As we discussed in our previous blog, a common element across any successful grid modernization effort is the careful and deliberate approach to forming teams by identifying “the right people, in the right seats on the bus.” Grid modernization is certainly not a sprint, and is a long journey that requires the right team with a common understanding of the program scope...

Read More
Leveraging digital to reduce internal friction in your utility: What my personal tale can teach you

Leveraging digital to reduce internal friction in your utility: What my personal tale can teach you

Digital transformation is sweeping the globe, across markets and industries. Companies are looking to improve efficiencies by simplifying and streamlining operations through digital, which is the application of value stream mapping, technology, and a focus on enhancing customer and employee experiences. But what does this mean? Just because a manual process or interface is shifted to a digital...

Read More
Innovation: Build it, borrow it, or buy it. Just don’t forget it.

Innovation: Build it, borrow it, or buy it. Just don’t forget it.

Disruptive innovation is top of mind for business leaders these days, and with good reason. Disruption is finding its way into every business sector. And in this environment of fast-evolving technology, it can happen quickly, leaving an organization’s primary revenue stream ripe for the taking. (Remember what Netflix did to Blockbuster?) Some organizations are aiming to be the change...

Read More
Supply Chain Management Evolution: Planning and Execution Convergence

Supply Chain Management Evolution: Planning and Execution Convergence

In the 1960s, activities and processes that encompass the term “supply chain management” were performed in siloed departments (e.g., demand forecasting, distribution planning, transportation). As these concepts began to converge under a single, holistic program (“supply chain management”), technologies supporting these functions remained function-specific. While some...

Read More
Welcome to “This Is CX” – A Podcast about Customer Experience

Welcome to “This Is CX” – A Podcast about Customer Experience

West Monroe is proud to present a new podcast, “This Is CX”, a discussion about all-things “customer experience” hosted by me and Paul Hagen. Our podcast reviews the best practices of building a disciplined customer experience program in a way that creates real business value. Each episode typically includes a discussion on a key CX topic, while also highlighting tools that CX...

Read More
Digital Workforce of Tomorrow – What Does It Mean for Companies Struggling to Make Sense of the Digital Divide?

Digital Workforce of Tomorrow – What Does It Mean for Companies Struggling to Make Sense of the Digital Divide?

West Monroe Partners recently hosted a round table in Seattle for local workforce, HR and technology leaders on the topic of the future of work. There was a broad range of companies at the table, including Starbucks, REI, Zumiez and Delta Dental of Washington. To start the discussion, we posed a question to the group: With the advantages of being a “digital” company so well documented (better...

Read More
Blog Series: Managing Grid Modernization Programs (Part 2)

Blog Series: Managing Grid Modernization Programs (Part 2)

The “Iron Triangle”, Redefined In our first post, we introduced the unique challenge utilities face when balancing the need to deliver reliable service while making strategic investments to modernize infrastructure and systems to improve operations — all the while enhancing the overall customer experience. We also introduced the framework that has proven highly effective for...

Read More
Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
Show Buttons
Share On Facebook
Share On Twitter
Share on LinkedIn
Hide Buttons