Under a New Administration, Payers Must Operationalize for Change

Under a New Administration, Payers Must Operationalize for Change

Current State In March 2017, the Trump Administration proposed The American Health Care Act to repeal and replace the Affordable Care Act (ACA) and give Americans access to ‘truly affordable, quality health coverage.’ The proposed legislation was ultimately not presented for House vote, however, the Trump Administration remains committed to repealing the ACA and working with bipartisan...

Read More
How to Effectively Manage Distributed Energy Resources

How to Effectively Manage Distributed Energy Resources

The availability and delivery of electricity is becoming more complex as growing amounts of distributed energy resources (DERs) are added to the electric grid. Grid operators need to respond quickly to changes in supply and demand to balance the system as additional intermittent and distributed energy resources contribute to supply and demand imbalances.…

Read More
Why CX and OCM Make Such Good Partners

Why CX and OCM Make Such Good Partners

Following up on a previous blog where I talked about customers not wanting us to hide the word “change,” I jumped at the chance to co-author this blog with a colleague in our Customer Experience (CX) Practice. Having worked side by side on projects together we have seen firsthand that CX and OCM make a great pair in not only delivering on our customer’s expectations, but...

Read More
Post Go Live Tips for Salesforce to Help Your Team Embrace Change

Post Go Live Tips for Salesforce to Help Your Team Embrace Change

In my last blog on managing change related to Salesforce, I discussed the need for organizational change management skills to support the successful adoption of Salesforce. I recently had the opportunity to work with one of our leaders in Customer Experience who focuses on Salesforce and implementing CRM technology. Together, Mallory Loe and I worked with a client that was implementing...

Read More
Are Apple’s ResearchKit and CareKit ready for the Big Leagues?

Are Apple’s ResearchKit and CareKit ready for the Big Leagues?

Apple created a new series of healthcare application development frameworks in early 2016. The new open-source frameworks, CareKit and ResearchKit, provide a standard platform that enables developers to build medically-focused research and care apps with built-in features related to end-to-end data encryption, privacy, and standardized data sharing. CareKit allows users to track their...

Read More

Secure Against NetBIOS Name Service (NBT-NS) Poisoning Attacks with Group Policy

What is the NetBIOS Name Service, and Why is it Vulnerable to Poisoning Attacks? When reaching other systems on the network, we tend to think of DNS being the primary way that a Windows computer can translate a name to an IP address. However, there are several other methods available. One of the available name resolution services is the NetBIOS over TCP/IP Name Service (NBT-NS).…

Read More
Turning Change Resisters into Change Advocates

Turning Change Resisters into Change Advocates

You’re introducing a new change to your business, be it implementing a new organizational structure or system, or revamping existing processes. The change is expected to increase productivity, reduce cost, and increase employee engagement. Sound familiar? Most of your employees are eager to adopt the new change; however, there are a few people who are adamantly resisting.…

Read More
Technology is the great multitasking enabler. Is that a good thing?

Technology is the great multitasking enabler. Is that a good thing?

These days it seems rare that we can give a single task our undivided attention. Whether we’re firing off last-minute emails during a meeting or sending IMs while on a call, multitasking has become a workplace norm. While many of us take pride in our ability to juggle many activities at once, research shows that multitasking is virtually impossible and leads to a decrease in productivity.…

Read More
Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
Show Buttons
Share On Facebook
Share On Twitter
Share on LinkedIn
Hide Buttons