Why Utilities May Want to Keep Their Licensed Radio Spectrum and Consider a Technology Refresh

Why Utilities May Want to Keep Their Licensed Radio Spectrum and Consider a Technology Refresh

Your utility may want to evaluate all of their technology options before completely shifting away from narrowband wireless networks. There have been significant changes in the last few years that can provide you with a more reliable, higher speed solution, while maintaining the benefits of a licensed radio network. Refreshing the radio may cost you 1/10th of what a complete system overhaul to...

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The Role of the PMO in M&A Transitions

The Role of the PMO in M&A Transitions

In a previous post, I outlined key considerations merging companies should consider when preparing for a successful Day 1. One of the most important aspects of readiness planning is establishing a Project Management Office (PMO).  All teams contributing to the transition should report to the PMO. In this post, I’ll discuss the PMO’s role in Day 1 readiness.…

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Got Change? Meet Me Where I’m At

Got Change? Meet Me Where I’m At

I recently read an article about the change that credit unions are forging to better meet their customers’ expectations. It had a great line that said, “If you want to reach consumers, you have to go where the consumers are.” That is why in 2016, when 78 percent of Americans had a social media presence, Zeal Credit Union in Livonia, Mich., decided to place its focus on...

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Top 10 Google Chrome Extensions for Salesforce Admins (Part 1 of 2)

Top 10 Google Chrome Extensions for Salesforce Admins (Part 1 of 2)

Google Chrome extensions provide powerful enhancements embedded directly into your Google Chrome browser. These extensions can be installed to your browser for free and with a click of a button. If you are a Salesforce Admin the following Chrome extensions are my must-have picks for quick navigation and enhanced functionality across the platform, which will allow you to spend less time...

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Why Your IT May Be Eroding Business Value (and What to Do About It)

Why Your IT May Be Eroding Business Value (and What to Do About It)

Matt Sondag, managing director with West Monroe, joins David Mariano, director and head of Western Reserve Partners’ Buy-Side advisory practice, on a podcast to discuss how information technology and systems help drive business value, how they might hurt business value, and what steps to take to stay current. Key questions in this podcast episode include: What is the importance of technology...

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The SSAE16 Audit Journey: The photo album

The SSAE16 Audit Journey: The photo album

A few months ago, I wrote about the journey of going through an SSAE16 audit.  I compared it to travelling with kids. After the trip, when you’re back in the daily routine, there is a point at which you start to sift through and organize your memories. Maybe you look fondly at your souvenirs. …

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Respect the Tech(nologist)

Respect the Tech(nologist)

Having spent over a decade as a software developer, and half those years as a consultant, I’ve partnered with and been part of many different company tech divisions. One challenge I’ve seen repeatedly across disciplines and industries is that of hiring and retaining the best technical talent. One reason I work as consultant is because I know I am surrounded by the very best people.…

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Personalized Marketing and its Impact on Customer Experience

Personalized Marketing and its Impact on Customer Experience

We’ve all been there: inboxes flooded with irrelevant offers for products and services that make you ask yourself, “Why am I receiving these offers?” Maybe you subscribed to an email newsletter months ago and no longer find it useful or maybe you purchased a gift for someone over the holidays and now receive every new “special offer” or “exclusive deal” that they launch.…

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Can the Trump Administration Slow Momentum on Climate Change Action?

Can the Trump Administration Slow Momentum on Climate Change Action?

Prior to the 2016 election season, Donald Trump famously tweeted that climate change is a hoax created by the Chinese to gain economic advantage over the US. During the campaign, he promised to undo many of former President Obama’s initiatives like EPA’s Clean Power Plan rule and that he would withdraw the US from the United Nations COP21 Paris Agreement, in which 177 countries pledged to act...

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Highlights From NRF 2017: Evaluate Your Retail Investments Carefully

Highlights From NRF 2017: Evaluate Your Retail Investments Carefully

Attending NRF’s Big Show 2017 provided me with the opportunity to see how retailers, specifically their operations, are evolving.  We are in the midst of a technology revolution!  NRF offered everything from robots enhancing the customer experience to wearable technology improving the effectiveness of in-store teams.  The pace of change in how retailers go to market (omni-channel retailing...

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222 W. Adams
Chicago, IL 60606
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