Authentic Leadership and What It Means for Women

Authentic Leadership and What It Means for Women

As part of West Monroe Partners’ membership with Ellevate Network, I had the opportunity to virtually attend the recent summit titled “Mobilizing the Power of Women.” For those who are not familiar, Ellevate is a professional women’s network dedicated to closing the gender achievement gap in business by providing women with a community to lean on and learn from.…

Read More
Labor Standards Drive Value Well Beyond the Warehouse

Labor Standards Drive Value Well Beyond the Warehouse

As an industrial engineer and consultant at West Monroe, I have spent a lot of my time creating or updating labor standards in food distribution facilities across the country. On these multi-week engagements, I collect every detail on processes that occur across many different job functions to give the most accurate standard possible.…

Read More
In Population Health, Successful Implementations Start Before “Day One”

In Population Health, Successful Implementations Start Before “Day One”

In the years following the passage of the ACA, population health tools have taken on an increasingly prominent role in payer strategies to improve health outcomes, evaluate quality of care, and cut costs. The demand for nimble solutions has only grown, leading many organizations to reassess their current workflows and consider enhancements or upgrading to new solutions.…

Read More
Blog Series: Managing Grid Modernization Programs (Part 4)

Blog Series: Managing Grid Modernization Programs (Part 4)

The Drive to Completion As we discussed in our previous blog, a common element across any successful grid modernization effort is the careful and deliberate approach to forming teams by identifying “the right people, in the right seats on the bus.” Grid modernization is certainly not a sprint, and is a long journey that requires the right team with a common understanding of the program scope...

Read More
Leveraging digital to reduce internal friction in your utility: What my personal tale can teach you

Leveraging digital to reduce internal friction in your utility: What my personal tale can teach you

Digital transformation is sweeping the globe, across markets and industries. Companies are looking to improve efficiencies by simplifying and streamlining operations through digital, which is the application of value stream mapping, technology, and a focus on enhancing customer and employee experiences. But what does this mean? Just because a manual process or interface is shifted to a digital...

Read More
When Information Security Begins at Swim Lessons

When Information Security Begins at Swim Lessons

In my role as leader of West Monroe’s Performance Services practice, I advise clients on how they can improve their infrastructure, application, and security management practices.  Increasingly, those conversations focus on improving overall security posture. We believe a strong security program begins with the business strategy – understanding the risks the business faces as it relates to...

Read More
Welcome to “This Is CX” – A Podcast about Customer Experience

Welcome to “This Is CX” – A Podcast about Customer Experience

West Monroe is proud to present a new podcast, “This Is CX”, a discussion about all-things “customer experience” hosted by me and Paul Hagen. Our podcast reviews the best practices of building a disciplined customer experience program in a way that creates real business value. Each episode typically includes a discussion on a key CX topic, while also highlighting tools that CX...

Read More
Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
Show Buttons
Share On Facebook
Share On Twitter
Share on LinkedIn
Hide Buttons