Drinking Water Week: Play Your Part

Drinking Water Week: Play Your Part

For over 40 years, the American Water Works Association and its members have celebrated Drinking Water Week by bringing together communities and industry professionals to recognize water’s vital role in our daily lives. As citizens of the richest nation in the world, it is all too easy to take for granted how critical clean drinking water is to foster healthy living and sustainable...

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Office 365 vs. G Suite: The dilemma of choosing between the behemoths and the benefits of Office 365

Office 365 vs. G Suite: The dilemma of choosing between the behemoths and the benefits of Office 365

Those who remember Microsoft’s Business Productivity Online Suite (BPOS) understand why there was such an interest in the release of Google Apps vs Office 365. Since their initial release, Google Apps has bloomed into G Suite and BPOS has evolved into Office 365. Both of which are capable of hosting a cloud based collaboration solution for companies of any size.…

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What Does A Successful Salesforce Go Live Look Like?

What Does A Successful Salesforce Go Live Look Like?

After recently guiding a client through going live on Salesforce, I wanted to share a few tips in this third and final installation on my blog series for successful Salesforce adoption (click here for the first post and here for the second). I worked with my colleague, Matthew Savage, on capturing these bits of wisdom based on our recent work together for a financial company, as well as a...

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5 Steps for IT Spring Cleaning

5 Steps for IT Spring Cleaning

Spring cleaning may be an annual ritual for your home, but it is also a best practice in business. And in my area of business, IT operations, one of my favorite areas for “cleaning up” is making sure that our systems meet the availability and recovery expectations of our business. Our clients, and any enterprise for that matter, should consider the same approach.…

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Under a New Administration, Payers Must Operationalize for Change

Under a New Administration, Payers Must Operationalize for Change

Current State In March 2017, the Trump Administration proposed The American Health Care Act to repeal and replace the Affordable Care Act (ACA) and give Americans access to ‘truly affordable, quality health coverage.’ The proposed legislation was ultimately not presented for House vote, however, the Trump Administration remains committed to repealing the ACA and working with bipartisan...

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How to Effectively Manage Distributed Energy Resources

How to Effectively Manage Distributed Energy Resources

The availability and delivery of electricity is becoming more complex as growing amounts of distributed energy resources (DERs) are added to the electric grid. Grid operators need to respond quickly to changes in supply and demand to balance the system as additional intermittent and distributed energy resources contribute to supply and demand imbalances.…

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Why CX and OCM Make Such Good Partners

Why CX and OCM Make Such Good Partners

Following up on a previous blog where I talked about customers not wanting us to hide the word “change,” I jumped at the chance to co-author this blog with a colleague in our Customer Experience (CX) Practice. Having worked side by side on projects together we have seen firsthand that CX and OCM make a great pair in not only delivering on our customer’s expectations, but...

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Post Go Live Tips for Salesforce to Help Your Team Embrace Change

Post Go Live Tips for Salesforce to Help Your Team Embrace Change

In my last blog on managing change related to Salesforce, I discussed the need for organizational change management skills to support the successful adoption of Salesforce. I recently had the opportunity to work with one of our leaders in Customer Experience who focuses on Salesforce and implementing CRM technology. Together, Mallory Loe and I worked with a client that was implementing...

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Are Apple’s ResearchKit and CareKit ready for the Big Leagues?

Are Apple’s ResearchKit and CareKit ready for the Big Leagues?

Apple created a new series of healthcare application development frameworks in early 2016. The new open-source frameworks, CareKit and ResearchKit, provide a standard platform that enables developers to build medically-focused research and care apps with built-in features related to end-to-end data encryption, privacy, and standardized data sharing. CareKit allows users to track their...

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Secure Against NetBIOS Name Service (NBT-NS) Poisoning Attacks with Group Policy

What is the NetBIOS Name Service, and Why is it Vulnerable to Poisoning Attacks? When reaching other systems on the network, we tend to think of DNS being the primary way that a Windows computer can translate a name to an IP address. However, there are several other methods available. One of the available name resolution services is the NetBIOS over TCP/IP Name Service (NBT-NS).…

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222 W. Adams
Chicago, IL 60606
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