As the Banking World Turns: How Salesforce Supports Delivering Better Customer Experiences for Midsize Banks

As the Banking World Turns: How Salesforce Supports Delivering Better Customer Experiences for Midsize Banks

Most mid-sized commercial banks typically offer much more than just traditional loan and deposit products – they’re a one stop shop for all your financial needs. More and more banks have increased their focus on ancillary lines of business such as wealth/investment management, insurance, credit cards, and other non-traditional products. These services often provide steady and diversified...

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Unlocking the Blockchain’s Potential

Unlocking the Blockchain’s Potential

Raw talent needs coaching Few teams in the National Basketball Association can say they’re better positioned for the future than the Minnesota Timberwolves. Despite losing 65% of their games this past season, the T-Wolves have a young roster oozing with talent, though lacking in experience. Headlining the squad are Andrew Wiggins, the 21 year-old, hyper-athletic wing, and Karl-Anthony Towns...

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Encrypt All The Things – PCI DSS and Cryptography

Encrypt All The Things – PCI DSS and Cryptography

In a recent post, we discussed what the Payment Card Industry Data Security Standard (PCI DSS) is and some common issues we see in how organizations interpret or implement specific required controls. See “Common Misconceptions around the Payment Card Industry Data Security Standard (PCI DSS)” for more information. In this post, we’ll discuss issues we often see around encryption.…

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There’s a Plan for That | Cybersecurity Incident Response & the PCI DSS

There’s a Plan for That | Cybersecurity Incident Response & the PCI DSS

In a recent post, we discussed the challenges associated with attesting to the Payment Card Industry’s Data Security Standard (PCI DSS) compliance, including frequent oversights we encounter while conducting security due diligences and gap analyses for our clients. See “Common Misconceptions around the Payment Card Industry Data Security Standard (PCI DSS)” from our recent series of blogs on...

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Isolating the Cardholder Data Environment with Network Segmentation

Isolating the Cardholder Data Environment with Network Segmentation

In a recent post, we discussed many of the challenges with attesting to PCI DSS compliance, including a description of some of the factors that are often overlooked when defining the cardholder data environment (CDE). See “Common Misconceptions around the Payment Card Industry Data Security Standard (PCI DSS)” from our recent series of blogs on PCI DSS-related topics for more information. …

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Securing Cloud Networks

Securing Cloud Networks

Continuing our blog series on Azure Secure Cloud Migration, we will discuss Azure’s take on network control and how scalability and manageability play a role in designing a secure and functional environment. See our previous post on Talking to the Cloud for insights on architecting an Azure network. Network Access Control Network Security Groups (NSGs) are a native Azure feature to apply...

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How to Talk to the Cloud

How to Talk to the Cloud

Picking up from last week’s post on Preparing to Migrating to a Secure Cloud, the first part of our Azure Secure Cloud Migration blog series, we’ll jump right in to how and why the client’s Azure network was architected. Connectivity and traffic flow between Azure, on-premises locations, and even business partners are things to consider immediately, as they impact the overall structure of the...

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Common Misconceptions around the Payment Card Industry Data Security Standard (PCI DSS)

Common Misconceptions around the Payment Card Industry Data Security Standard (PCI DSS)

In a recent post, we discussed what PCI DSS is, why it matters, and the release of the latest version, including a summary of the changes and the impact of each. See “What PCI DSS version 3.2 means for you” for more information. In 2016, West Monroe Partners has conducted over 140 IT diligences on behalf of private equity firms and strategic buyers across a number of industries as...

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Preparing to Migrate to a Secure Cloud

Preparing to Migrate to a Secure Cloud

West Monroe Partners recently completed a nine-month effort to help a client migrate a large custom SaaS platform with regulatory requirements (PCI DSS v3.1, SSAE16). The engagement involved migrating on-premises systems to Microsoft Azure’s IaaS platform, and in the coming weeks, we’ll be detailing our methodology for designing and securing that environment in a series of blog...

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What PCI DSS Version 3.2 Means for You

What PCI DSS Version 3.2 Means for You

The Payment Card Industry Security Standards Council (PCI SSC) recently released version 3.2 of their Data Security Standard (PCI DSS v3.2).  The PCI DSS is a global standard designed to protect payment card data.  It applies to any organization that accepts or processes payment cards, and lays out a comprehensive compliance program designed to define how organizations should implement...

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Partly Cloudy with a Chance of Compliance

Partly Cloudy with a Chance of Compliance

As advisors to our 100+ private equity clients who use M&A activity to provide positive returns to their investors, WMP helps establish platforms, processes, and technology that can enable rapid EBITDA growth. Within the world of M&A, carve-outs and divestitures are some of the most complex situations when it comes to quickly getting the newly acquired business on the right track...

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10 Ways to Improve Your Next CX Survey

10 Ways to Improve Your Next CX Survey

Surveying has been around a long time. Before we had web analytics, social media, or data warehouses, we had surveys. With today’s technology, brands can be connected to their customers like never before. Yet despite this world-shaking shift into the digital age, for many customer experience practitioners (us included, we fully admit!), surveying still remains a favorite method of data...

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Chicago, IL 60606
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