Major Announcement in Oil & Gas:  Colorado Supreme Court Decision on Hydraulic Fracturing Bans

Major Announcement in Oil & Gas: Colorado Supreme Court Decision on Hydraulic Fracturing Bans

On Monday, May 2, the Colorado Supreme Court announced decisions holding invalid and unenforceable two separate ordinances enacted by the Cities of Fort Collins and Longmont, respectively, which prohibited the use of hydraulic fracturing for gas extraction.  These decisions establish precedent regarding what has been an on-going battle in the regulation of the Colorado oil and gas industry...

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Harnessing the Power of Customer Meter Data in a Post-AMI Utility

Harnessing the Power of Customer Meter Data in a Post-AMI Utility

It’s a given that utilities investing in Advanced Metering Infrastructure (AMI) and Distribution Automation (DA) are able to take full advantage of near real-time meter data: improving meter-to-cash, end-of-feeder circuit health, outage/fault isolation, for example. Utility customers typically subsidize AMI deployments, but what rights do customers and third party providers have to leverage...

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Utility Assistance Programs: A third-party portal can help build a greater community presence

Utility Assistance Programs: A third-party portal can help build a greater community presence

In order to maximize the benefits of a customer assistance program, utilities are looking closer at community involvement. In the article Utility Assistance Programs: Maximizing Outcomes for Both Customers & Utilities we discussed how a utility can increase revenue and decrease bad debt, increase access for low income customers to vital resources (water, electricity and gas), decrease the...

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Utilities’ Aging Workforce: Then and Now

Utilities’ Aging Workforce: Then and Now

In the late 70’s and early 80’s a majority of people who began work at local utilities did so with the expectation of starting and ending their career with the same company. It was stable with low risk and good benefits: Why Not? Back in 2003, when I entered the industry as a recent college graduate, I noticed that a substantial number of employees were coming up on retirement after completing...

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How ComEd Exceeded My Expectations

How ComEd Exceeded My Expectations

Earlier this week I received a phone call from my utility company, ComEd. The call was automated and could have gotten to the point a little bit quicker, but I held on and listened. It was a proactive communication to let me know that my power was going to be turned off at 2pm that day for 240 minutes due to an emergency situation.…

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Why Should Utilities Use Technology to Drive Efficiency and Protect Water Quality?

Why Should Utilities Use Technology to Drive Efficiency and Protect Water Quality?

Flint, Michigan has become a lightning rod for attention to the financial needs of water infrastructure in the United States. But the financial issue cannot be separated from the needs of proper utility management. The potable water industry was built with a very conservative approach to operations with the protection of public health, and a philosophy of water quality first and foremost.…

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Five Things a Utility’s Contact Center Should Consider with an AMI Roll-out

Five Things a Utility’s Contact Center Should Consider with an AMI Roll-out

The move to smart meters or Advanced Meter Infrastructure (AMI) is inevitable. According to Pike Research, smart meters will be installed at a rate of 5% a year for the foreseeable future. What does this all mean for the contact center of a utility company? Change. Top 5 things a utility’s contact center should be mindful of before, during and after an AMI roll-out.…

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Utilizing a 4-Step Approach to Developing Your Utilities’ Voice of the Customer Program

Utilizing a 4-Step Approach to Developing Your Utilities’ Voice of the Customer Program

In a previous Energy & Utilities newsletter article, we discussed how utilities could utilize Voice of the Customer (VoC) Programs to listen to their customers and take action by altering business decisions based on customer feedback.  Organizations often believe that they have a strong VoC program simply because they collect customer feedback, but they are only scratching the surface.…

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222 W. Adams
Chicago, IL 60606
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