How Do We Take Care of the Caretakers?

Our previous post in the series addressed system-level learning points for healthcare from the fast food industry’s recent business model changes. In contrast, this entry specifically focuses on what healthcare can learn from the construction industry to help reduce the frequency and severity of nurse staff injuries. It is well documented that construction-related roles are physically...

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An M&A Lesson from the Easter Bunny: Don’t Take Too Many “Hops”

Spring time is here and Easter is just around the corner.  The sight of an Easter Bunny around town is sure to get children excited about the basket of goodies that he’s bringing, but that same bunny reminded us about a recent project.  As we looked at the bunny’s “hopping,” we thought back to a carve-out and merger project when we were continuously faced with the question, “How many hops...

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Three Steps to Improve Total Rewards Synergies during a Merger Integration

Buyers, take note of different operating models and organizational structures during the diligence phase. If the target companies produce the same product or service, but are uniquely structured, more upfront work will be needed before operational synergies can be achieved. Particularly in the area of human capital, there are three activities organizations should perform in order to realize...

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Recent Healthcare Data Breaches Should Serve as a Call to Action

The trust behind the physician-patient relationship has always remained a cornerstone of patient care.  In order for a physician to make proper diagnoses and provide optimal treatment, the patient must feel comfortable providing all pertinent details about his or her condition.  The physician’s obligation to keep this information confidential is laid out in the code of medical ethics...

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What Can Healthcare Learn From Other Industries’ Best Practices?

Many industries have suffered the pain of transformational change. In doing so, they provide insight into how to effectively overcome a variety of obstacles. If the healthcare industry can leverage the experience of others’ past failures, their own transformation will be accelerated.  In recent years, stories about healthcare often portray the industry in a negative light, including the...

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Although Lagging, Healthcare e-Commerce Maturing

People are buying online, now more than ever.   An eMarket report estimated that e-Commerce sales were near $1.5 trillion in 2014. The combination of rising online purchasing confidence and passing of the Affordable Care Act (ACA) has created a foundation for a maturing landscape of healthcare e-Commerce. As a method of adaptation, and to help facilitate purchasing processing, many industries...

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Does your E-Commerce site make the right first impression?

The Affordable Care Act is prompting the insurance industry to engage customers using digital means.  The market is responding with E-Commerce sites that collect enrollment and payment information, in hopes of selling new products to individuals and their families.  Conduct just a few minutes of online research and you will find a range of site designs with varying degrees of branding...

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Fitness Tracking: Healthcare’s Best Friend

At the start of January, most people subscribed to the common mantra: New Year, New You. But, now that the month is winding down, how many are still sticking to their goals – be it weight loss, general fitness, or just eating a bit healthier? As a provider or payer, how can you to bolster support and keep your population’s momentum going through the remainder of the year?…

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Did You Remember to Include the Customer in the Project Plan? – Part 1 of 2

Your project plan is meticulous. Requirements, scope, timeline, milestones and budget have all been finalized. You’re poised for success. Now enter the customer. Nearly 70-percent of all organizational change initiatives fail. Scholars and professionals have analyzed the internal factors that caused them to fail and developed a set of components to help companies lead successful change...

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What’s Your Personal Brand? Manage Your Brand for Career Success

 “Today you are You, that is truer than true. There is no one alive who is Youer than You.” – Dr. Seuss This inspirational quote from Dr. Seuss reminds us of the importance of being ourselves. This lesson from childhood applies to personal branding in the workplace today. In this blog post, part 1 of a 2 part series, I share my personal branding experience and explore the need for managing...

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Chicago, IL 60606
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