Three Steps to Improve Total Rewards Synergies during a Merger Integration

Buyers, take note of different operating models and organizational structures during the diligence phase. If the target companies produce the same product or service, but are uniquely structured, more upfront work will be needed before operational synergies can be achieved. Particularly in the area of human capital, there are three activities organizations should perform in order to realize...

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Recent Healthcare Data Breaches Should Serve as a Call to Action

The trust behind the physician-patient relationship has always remained a cornerstone of patient care.  In order for a physician to make proper diagnoses and provide optimal treatment, the patient must feel comfortable providing all pertinent details about his or her condition.  The physician’s obligation to keep this information confidential is laid out in the code of medical ethics...

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What Can Healthcare Learn From Other Industries’ Best Practices?

Many industries have suffered the pain of transformational change. In doing so, they provide insight into how to effectively overcome a variety of obstacles. If the healthcare industry can leverage the experience of others’ past failures, their own transformation will be accelerated.  In recent years, stories about healthcare often portray the industry in a negative light, including the...

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Although Lagging, Healthcare e-Commerce Maturing

People are buying online, now more than ever.   An eMarket report estimated that e-Commerce sales were near $1.5 trillion in 2014. The combination of rising online purchasing confidence and passing of the Affordable Care Act (ACA) has created a foundation for a maturing landscape of healthcare e-Commerce. As a method of adaptation, and to help facilitate purchasing processing, many industries...

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Does your E-Commerce site make the right first impression?

The Affordable Care Act is prompting the insurance industry to engage customers using digital means.  The market is responding with E-Commerce sites that collect enrollment and payment information, in hopes of selling new products to individuals and their families.  Conduct just a few minutes of online research and you will find a range of site designs with varying degrees of branding...

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Fitness Tracking: Healthcare’s Best Friend

At the start of January, most people subscribed to the common mantra: New Year, New You. But, now that the month is winding down, how many are still sticking to their goals – be it weight loss, general fitness, or just eating a bit healthier? As a provider or payer, how can you to bolster support and keep your population’s momentum going through the remainder of the year?…

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Did You Remember to Include the Customer in the Project Plan? – Part 1 of 2

Your project plan is meticulous. Requirements, scope, timeline, milestones and budget have all been finalized. You’re poised for success. Now enter the customer. Nearly 70-percent of all organizational change initiatives fail. Scholars and professionals have analyzed the internal factors that caused them to fail and developed a set of components to help companies lead successful change...

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What’s Your Personal Brand? Manage Your Brand for Career Success

 “Today you are You, that is truer than true. There is no one alive who is Youer than You.” – Dr. Seuss This inspirational quote from Dr. Seuss reminds us of the importance of being ourselves. This lesson from childhood applies to personal branding in the workplace today. In this blog post, part 1 of a 2 part series, I share my personal branding experience and explore the need for managing...

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E-Commerce Solutions for the Individual Market

The Affordable Care Act created a renewed emphasis on a previously underserved segment of the insurance industry: the individual market.  Since its passage, insurance companies have been challenged to engage individual customers, while controlling (if not reducing) overhead costs.  The difficult part of this call to action is that individuals have unique needs when it comes to buying insurance...

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Business System Complexities and What To Do About It

Business System Complexities and What To Do About It Business systems are complex, only becoming more complex, and as such the management of the associated identities has spiraled out-of-control for many Enterprise organizations.  Additionally, it is increasingly more challenging to protect the type of devices that access Enterprise data.  Over the years, this has culminated in business unit...

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Open Enrollment: Take Two

Members of the Obama Administration were likely holding their breath recently as they braced for the 2015 open enrollment period to begin on November 15th. Last year’s launch of Healthcare.gov began with the site collapsing on the first day and only six people successfully purchasing an insurance plan. This year’s open enrollment period got off to a better start with 100,000 people...

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Chicago, IL 60606
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