More Data, More Problems… Leveraging the Azure Import/Export Tool (Part 1 – Requirements)

More Data, More Problems… Leveraging the Azure Import/Export Tool (Part 1 – Requirements)

In today’s market businesses are likely familiar with the enterprise services provided in Azure and have already started planning a cloud transition.  As Azure expands its core offering and more business transition to a cloud platform, the question becomes, “how does an organization move large amounts of data to the cloud, specifically to Azure? …

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The PCI DSS Cares about Disaster Recovery & Backups

The PCI DSS Cares about Disaster Recovery & Backups

In a separate post, we discussed Common Misconceptions around the Payment Card Industry Data Security Standard (PCI DSS). Building off those thoughts, this post will discuss an often-overlooked consideration when navigating the PCI DSS – disaster recovery (DR) and backups. West Monroe Partners has extensive experience conducting security due diligences for M&A transactions and helping...

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Why Can’t I Get People to Think Differently?

Why Can’t I Get People to Think Differently?

We have all heard the old adage from Albert Einstein: “the definition of insanity is doing the same thing over and over again and expecting different results.”  But have you ever thought about how this applies to driving transformational change within your organization?  One perfect example is customer experience transformation, which may involve claims or policy servicing. …

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You want who to do what?

You want who to do what?

From our past experiences, we have witnessed insurance companies tackle tough problems from their “siloed” perspective.  They may have the best intentions, but forget to consider others in the value chain or even within their own company.  In other cases, they have only looked at an issue from one lens – the process perspective or the role perspective. …

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Are we there yet?

Are we there yet?

How many of you have heard this from your kids during a road trip?  We all have, even during short trips across town to the movie theater or to run an errand!   A more serious question is, how many of you have heard this from your project team regarding a major initiative such as a claims transformation or a CRM implementation? …

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Isolating the Cardholder Data Environment with Network Segmentation

Isolating the Cardholder Data Environment with Network Segmentation

In a recent post, we discussed many of the challenges with attesting to PCI DSS compliance, including a description of some of the factors that are often overlooked when defining the cardholder data environment (CDE). See “Common Misconceptions around the Payment Card Industry Data Security Standard (PCI DSS)” from our recent series of blogs on PCI DSS-related topics for more information. …

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10 Ways to Improve Your Next CX Survey

10 Ways to Improve Your Next CX Survey

Surveying has been around a long time. Before we had web analytics, social media, or data warehouses, we had surveys. With today’s technology, brands can be connected to their customers like never before. Yet despite this world-shaking shift into the digital age, for many customer experience practitioners (us included, we fully admit!), surveying still remains a favorite method of data...

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Plugging the Premium Leak: Small Adjustments to Create Profit

Claims fraud has been a major focus for insurers seeking to maximize profits. This task requires significant investment in analytics and in review personnel. Another source, often overlooked, lives at the other end of the insurance lifecycle – premium leakage. Carriers may be able to realize similarly large benefits by reducing premium errors through a few simple adjustments designed to...

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Do Your Customers Know You’re a Know-It-All?

Picture yourself in the office on a Wednesday; it’s sunny, 78 degrees outside, and you are talking with your customer, Kaitlyn, whom you haven’t spoken to in roughly six months. Kaitlyn called to request adding her son, Peter, and his new Honda Accord to her auto insurance policy. You are able to retrieve her profile in your policy admin system (PAS) to find just enough information to answer...

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Role of Identity Management – Removing the Friction

With what seems like a daily stream of news related to data breaches these days, why is identity and access management (IAM) still: Not moved to the top of every CIO/CTO roadmap Only talked about as just the management of an identity and not also the governance of that identity Not a standard swim lane with every project that requires any type of authentication to any service (on-premises or...

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‘Gapplications’ – Processes and the People (Part 3 of 3)

Stopgap solutions, what characteristic do they have in common? In part two of this series, I discussed the many faces of Excel and the idea that there is no one single solution that can address all of the functions, however manual, it can do. Functionally, stopgaps are all over the map, from workflow fixes to financial modeling fixes to reporting fixes, they lurk in all corners of...

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Chicago, IL 60606
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