Transform your Retail Pharmacy through Process Innovation

Why should you invest, innovate and launch a new store concept for your pharmacies? There are many factors. Typically, a total redesign for a store happens once every few decades. So, when is the right time to do this time and cost intensive investment? Often, it is dictated by external signals – regulations, competitors, customer expectations, new offers in the market or the desire to...

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The Agent Experience

In the past decade, the Internet has forced organizations to reinvent the way they think about customer experience.  Vehicles like Twitter and Yelp have increased transparency into how well (or not so well) organizations serve their customers.  The customer experience is so publicized and has become a focus for organizations in all industries. …

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Fun and Gains: Increasing Customer Engagement through Gamification

Gamification is the use of game design techniques, game thinking and game mechanics to enhance non-game contexts.  When executed properly, gamification creates value beyond added entertainment to mundane business processes or even data collection. In fact, the overarching goal of gamification is to provide incentive and therefore inspire change or adoption of behavior.…

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Investors Begin the Push for Natural Capital Transparency

As reported by the New York Times Exxon Mobil recently agreed to inform investors of the risks carbon emission limits would have on their business. This agreement comes in response to a resolution submitted by a group of shareholders from the corporate responsibility advocacy group, “As You Sow.” This is part of a growing trend of shareholder groups urging companies to be more transparent...

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How Cultured Are You? Change your M.O. to win the war for talent and gain market share. (Part 2 of 2)

“No culture can attempt to live if it attempts to be exclusive.” – Mahatma Gandhi Although culture can initially be shaped by a subset of individuals, integrating their values and beliefs into everyday cultural norms, culture cannot continue to thrive if it attempts to be exclusive of its surroundings. Gandhi could not have stated such a truth so clearly – in order for organizations and the...

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How do I decide if Salesforce or Microsoft Dynamics CRM is the right solution for my business?

Companies today are struggling with which Customer Relations Management (CRM) tool to implement and leverage into their ever growing business model. The current front runners are Salesforce and Microsoft Dynamics CRM. Both tools offer a wide range of customizations in meeting today’s growing businesses’ needs. Salesforce and Microsoft have both taken strides to remain competitive in today’s...

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Can big pharma cure the common divestiture headache? Part 2 of 2

In part 1 of this blog, we discussed the key business processes that may pose a “headache” during big pharmaceutical divestitures. This second part of the blog will now examine similar technology roadblocks and headaches. Again, having an M&A readiness assessment and practical playbook can help alleviate these headaches while minimizing cost, time and risk during a divestiture.…

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How Cultured Are You? Change your M.O. to win the war for talent and gain market share. (Part 1 of 2)

“It is not part of a true culture to tame tigers, any more than it is to make sheep ferocious.” – Henry David Thoreau I must preface this blog post by assuring you that you will not be enlightened on how to appear culturally refined nor will you be presented with a quiz that will evaluate your level of “culturedness.” Rather, your current thought process as it relates to your firm’s...

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Financial Services Salesforce.com Solutions: Pricing Desk in the Cloud

In a previous blog, “Customizing Salesforce.com for Better Business Results,” I described a customized Salesforce solution configured for a financial services organization to help realize the greatest possible return from its Salesforce.com investment. After seeing the initial value the platform delivered for its business, the institution wanted to expand its use of Salesforce.com to solve...

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Natural Capital: Finding the Benefits in a Sea of Risk

As I previously discussed in my introduction to Natural Capital, the natural capital dependencies of your business can create risk across a variety of areas, including: Financing: Increased lending requirements for firms with unstable flows of natural capital Regulatory: Fines or lawsuits from degradation of shared natural capital Customer: Customers switching to products with less natural...

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Chicago, IL 60606
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