More Data, More Problems… Leveraging the Azure Import/Export Tool (Part 1 – Requirements)

More Data, More Problems… Leveraging the Azure Import/Export Tool (Part 1 – Requirements)

In today’s market businesses are likely familiar with the enterprise services provided in Azure and have already started planning a cloud transition.  As Azure expands its core offering and more business transition to a cloud platform, the question becomes, “how does an organization move large amounts of data to the cloud, specifically to Azure? …

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Highlights From NRF 2017: Evaluate Your Retail Investments Carefully

Highlights From NRF 2017: Evaluate Your Retail Investments Carefully

Attending NRF’s Big Show 2017 provided me with the opportunity to see how retailers, specifically their operations, are evolving.  We are in the midst of a technology revolution!  NRF offered everything from robots enhancing the customer experience to wearable technology improving the effectiveness of in-store teams.  The pace of change in how retailers go to market (omni-channel retailing...

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CES, Augmentation, and What it Means for Customer Experience – Our Visit to CES 2017

CES, Augmentation, and What it Means for Customer Experience – Our Visit to CES 2017

Ah, CES – the only Consumer Electronics Show that matters (i.e., the most media coverage). Our visit to CES began with a simple inquisitive question of not only what’s the next thing that will be integrated into our daily usage patterns. Spurred by our burning curiosity, we resolved to arrive at CES on the closing weekend, only to be met with lights and displays of such ferocity that it begs...

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NRF 2017: Prepare for Change

NRF 2017: Prepare for Change

I recently attended the 2017 NRF Big Show, one of the largest retail industry events of the year.  Everyone from retailers to vendors to technology companies attends the event to learn about the newest trends in retail.  Attendees also get to learn about what some of the best in class retailers are doing and network with other professionals in the field. …

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The PCI DSS Cares about Disaster Recovery & Backups

The PCI DSS Cares about Disaster Recovery & Backups

In a separate post, we discussed Common Misconceptions around the Payment Card Industry Data Security Standard (PCI DSS). Building off those thoughts, this post will discuss an often-overlooked consideration when navigating the PCI DSS – disaster recovery (DR) and backups. West Monroe Partners has extensive experience conducting security due diligences for M&A transactions and helping...

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Breaking Down and Generating Accurate Customer Service Time

Breaking Down and Generating Accurate Customer Service Time

With increasing competition from online retailers and delivery services, many brick and mortar retailers are facing challenges growing the physical and store portion of their business. Their challenges include: Limited merchandise Convenience of having product delivered Lower prices available online In order to maximize value from stores, retailers need to focus on customer service.…

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Solving for Sustainability in the Supply Chain

Solving for Sustainability in the Supply Chain

40%, 48.8 million, and $1 trillion. These numbers given context may surprise you. 40%—the percentage of food wasted each year in the United States, with majority going to landfill. 48.8 million—the number of people living in food-insecure households in the United States. $1 trillion—the yearly retail equivalent of wasted food (not including costs for resources used in growing and...

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There’s a Plan for That | Cybersecurity Incident Response & the PCI DSS

There’s a Plan for That | Cybersecurity Incident Response & the PCI DSS

In a recent post, we discussed the challenges associated with attesting to the Payment Card Industry’s Data Security Standard (PCI DSS) compliance, including frequent oversights we encounter while conducting security due diligences and gap analyses for our clients. See “Common Misconceptions around the Payment Card Industry Data Security Standard (PCI DSS)” from our recent series of blogs on...

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Isolating the Cardholder Data Environment with Network Segmentation

Isolating the Cardholder Data Environment with Network Segmentation

In a recent post, we discussed many of the challenges with attesting to PCI DSS compliance, including a description of some of the factors that are often overlooked when defining the cardholder data environment (CDE). See “Common Misconceptions around the Payment Card Industry Data Security Standard (PCI DSS)” from our recent series of blogs on PCI DSS-related topics for more information. …

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Common Misconceptions around the Payment Card Industry Data Security Standard (PCI DSS)

Common Misconceptions around the Payment Card Industry Data Security Standard (PCI DSS)

In a recent post, we discussed what PCI DSS is, why it matters, and the release of the latest version, including a summary of the changes and the impact of each. See “What PCI DSS version 3.2 means for you” for more information. In 2016, West Monroe Partners has conducted over 140 IT diligences on behalf of private equity firms and strategic buyers across a number of industries as...

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10 Ways to Improve Your Next CX Survey

10 Ways to Improve Your Next CX Survey

Surveying has been around a long time. Before we had web analytics, social media, or data warehouses, we had surveys. With today’s technology, brands can be connected to their customers like never before. Yet despite this world-shaking shift into the digital age, for many customer experience practitioners (us included, we fully admit!), surveying still remains a favorite method of data...

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