Predicting the Future: What an Engineer from the 1900s Can Teach Us About Customer Experience Today

In the early 1900s, a gentleman by the name of John Elfreth Watkins Jr. penned an article for Ladies’ Home Journal, titled “What May Happen in the Next Hundred Years”.  As a civil engineer working for American railroads at the dawn of a new century, it was fitting that Watkins would take an interest in the technological advances that might shape America’s productivity landscape.…

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Fax? Isn’t that technology extinct?

For years, I have been hearing this from everyone around me. Business and IT organizations saw the predictions that faxing would die (almost instantly when email gained popularity) and most companies did not invest in a dying technology. Why would they? A few years ago, in the early 2000s, I worked for a corporate Fortune 50 IT organization that was not investing in the technology despite the...

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Will the Grass be Greener for the Jolly Green Giant?

The End of an Era Recently, General Mills made another big splash in the food and beverage market with the leaked announcement of a potential divestiture of the Jolly Green Giant (JGG) label. Representing a large portion of General Mills’ frozen food portfolio, Jolly Green Giant accounts for approximately $700 million of the frozen division’s $1.5 billion in total sales and has become a...

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The Advancement of 3D Printing and Its Impact on the Shipping Industry

The delivery industry depends upon shippers’ need to transport products and components from one geographical location to another.  3D-Printing technologies promise to eliminate much of that need.  At highest risk are high-yield, cross-border shipments originating in Asia and other cheap labor markets. The advance of 3D-Printing technologies presents a threat within the next 20 years to the...

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The Dollar Signs Behind Ergonomics

Ergonomics is a term that people tend to throw around loosely. They assume that ergonomics is a “silly” concept that only includes guidelines on pre-workout stretching and how high your desk should be. But, ergonomics has a much greater ripple effect on the work place. Ergonomics touches everyone from the order selector to the office worker.…

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Improving Operations in Brick-and-Mortar Retailers through Waste Elimination

Retailers face the paradox of driving down costs to stay profitable while maintaining service levels necessary to satisfy customers.  They must scrutinize their operations from their operating model all the way down to the procedural level to stay on top of the competition, with the goal of passing the value on to the customer in the form of fairly priced goods and pleasant shopping...

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What’s Your Personal Brand? Manage Your Brand for Career Success

 “Today you are You, that is truer than true. There is no one alive who is Youer than You.” – Dr. Seuss This inspirational quote from Dr. Seuss reminds us of the importance of being ourselves. This lesson from childhood applies to personal branding in the workplace today. In this blog post, part 1 of a 2 part series, I share my personal branding experience and explore the need for managing...

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Giving Back with Your Passion

The recent holidays put focus on one of the greatest aspects of humanity: everyone seems to be in the spirit of giving and ready to pitch in for the less fortunate. There are numerous food drives, soup kitchens, and toy drives to donate time and money. Most organizations are looking for monetary donations and volunteers.…

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The Changing Face of Consumer Goods: The Impact of Technology

As an Industrial Engineer with a background in research and an interest in supply chains, I have been keeping abreast of recent retail and distribution news like some people keep up with pop culture. In particular, my interests lie in tracking how technology is changing the face of consumer goods. It goes without saying that over the past decade, the effect of technology on the state of the...

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Business System Complexities and What To Do About It

Business System Complexities and What To Do About It Business systems are complex, only becoming more complex, and as such the management of the associated identities has spiraled out-of-control for many Enterprise organizations.  Additionally, it is increasingly more challenging to protect the type of devices that access Enterprise data.  Over the years, this has culminated in business unit...

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2015…A Greener Year In Retail

After spending just under two weeks in Hawaii, it amazes me that these beautiful islands are a part of the United States. It feels like a tropical country being able to drive up 10,023 feet to the summit of Haleakala for the sunrise, and then spend the rest of the morning laying on the beach and swimming in the ocean.…

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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