Transform your Retail Pharmacy through Process Innovation

Why should you invest, innovate and launch a new store concept for your pharmacies? There are many factors. Typically, a total redesign for a store happens once every few decades. So, when is the right time to do this time and cost intensive investment? Often, it is dictated by external signals – regulations, competitors, customer expectations, new offers in the market or the desire to...

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The Agent Experience

In the past decade, the Internet has forced organizations to reinvent the way they think about customer experience.  Vehicles like Twitter and Yelp have increased transparency into how well (or not so well) organizations serve their customers.  The customer experience is so publicized and has become a focus for organizations in all industries. …

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Incorporating Variability into a Model with Simulation

This past June, Kate Fisher and I presented “Using Simulation to Determine a Retail Best Practice” at the International IIE Conference in Montreal, Quebec. The main objective of the presentation was to show how a simulation model can be utilized to take into account many aspects of a process, and help a retailer (or any company) determine a best practice for a core operational procedure.…

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Improve Customer Experience via Product Transparency

How companies can improve their customer experience by sharing their “secret sauce” Let’s face it, do you really know what you’re eating? Sure, the list of ingredients on the back of your yogurt or cereal may provide additional context, but many people find ingredient information unhelpful or even confusing. In a recent Consumer Reports study and USA Today article, two-thirds of Americans...

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Manage your distribution center like a grocery store

Grocery stores’ operating models haven’t evolved drastically in the last decade – mainly because it works. And yet, many distribution centers are not able to replicate some of their basic management principles. Marketing departments have always been proactive in making sure products are flying off the shelves; they use many different tools in their arsenal to make sure we, the customers, have...

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Investors Begin the Push for Natural Capital Transparency

As reported by the New York Times Exxon Mobil recently agreed to inform investors of the risks carbon emission limits would have on their business. This agreement comes in response to a resolution submitted by a group of shareholders from the corporate responsibility advocacy group, “As You Sow.” This is part of a growing trend of shareholder groups urging companies to be more transparent...

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How Cultured Are You? Change your M.O. to win the war for talent and gain market share. (Part 2 of 2)

“No culture can attempt to live if it attempts to be exclusive.” – Mahatma Gandhi Although culture can initially be shaped by a subset of individuals, integrating their values and beliefs into everyday cultural norms, culture cannot continue to thrive if it attempts to be exclusive of its surroundings. Gandhi could not have stated such a truth so clearly – in order for organizations and the...

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How do I decide if Salesforce or Microsoft Dynamics CRM is the right solution for my business?

Companies today are struggling with which Customer Relations Management (CRM) tool to implement and leverage into their ever growing business model. The current front runners are Salesforce and Microsoft Dynamics CRM. Both tools offer a wide range of customizations in meeting today’s growing businesses’ needs. Salesforce and Microsoft have both taken strides to remain competitive in today’s...

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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