Make Customer and Partner Experience a Cornerstone of Mergers & Acquisitions

Many mergers fail to achieve their revenue synergy goals and original investment thesis. Why? The most important part of a merger is frequently just an afterthought: the customer and partner experience. For customers and partners, there are many reasons to consider leaving: disruption, possible loss of services or lower service levels, costs to change, strong competitive forces, and an unappealing new brand.

This is a topic that we are hearing more and more about from clients. I’ve written a white paper that dives into this topic. You can read the full paper here.

If you have any additional questions, please reach out to me at phagen@westmonroepartners.com.

Your email address will not be published. Required fields are marked *

Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
Show Buttons
Share On Facebook
Share On Twitter
Share on LinkedIn
Hide Buttons