Personalized Marketing and its Impact on Customer Experience

Personalized Marketing and its Impact on Customer Experience

We’ve all been there: inboxes flooded with irrelevant offers for products and services that make you ask yourself, “Why am I receiving these offers?” Maybe you subscribed to an email newsletter months ago and no longer find it useful or maybe you purchased a gift for someone over the holidays and now receive every new “special offer” or “exclusive deal” that they launch.…

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Can the Trump Administration Slow Momentum on Climate Change Action?

Can the Trump Administration Slow Momentum on Climate Change Action?

Prior to the 2016 election season, Donald Trump famously tweeted that climate change is a hoax created by the Chinese to gain economic advantage over the US. During the campaign, he promised to undo many of former President Obama’s initiatives like EPA’s Clean Power Plan rule and that he would withdraw the US from the United Nations COP21 Paris Agreement, in which 177 countries pledged to act...

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Highlights From NRF 2017: Evaluate Your Retail Investments Carefully

Highlights From NRF 2017: Evaluate Your Retail Investments Carefully

Attending NRF’s Big Show 2017 provided me with the opportunity to see how retailers, specifically their operations, are evolving.  We are in the midst of a technology revolution!  NRF offered everything from robots enhancing the customer experience to wearable technology improving the effectiveness of in-store teams.  The pace of change in how retailers go to market (omni-channel retailing...

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DTECH 2017: Field Area Network Deployment and AMI Metering in a Dense Urban Environment

DTECH 2017: Field Area Network Deployment and AMI Metering in a Dense Urban Environment

Next week, at DistribuTECH 2017, I’ll be presenting during a session about lessons learned when deploying a 900MHz wireless mesh field area network in the dense urban environment of Chicago’s city center. In late 2011, the Illinois General Assembly enacted the Energy Infrastructure Modernization Act (EIMA), setting in motion a $2.6 billion investment by ComEd to strengthen and modernize the...

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DTECH 2017: How to Align Business Use Cases for Utility Broadband Connectivity

DTECH 2017: How to Align Business Use Cases for Utility Broadband Connectivity

At a recent engagement with a large IOU (Investor Owned Utility) we guided our client through a technology evaluation and pilot deployment of a new communications system for monitoring the electrical distribution network of substations. The legacy system was deployed more than twenty years ago and was no longer supported by the manufacturer and lacked capabilities for security compliance and...

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CES, Augmentation, and What it Means for Customer Experience – Our Visit to CES 2017

CES, Augmentation, and What it Means for Customer Experience – Our Visit to CES 2017

Ah, CES – the only Consumer Electronics Show that matters (i.e., the most media coverage). Our visit to CES began with a simple inquisitive question of not only what’s the next thing that will be integrated into our daily usage patterns. Spurred by our burning curiosity, we resolved to arrive at CES on the closing weekend, only to be met with lights and displays of such ferocity that it begs...

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Microservices miniseries, part 2:  Getting started with microservices architecture

Microservices miniseries, part 2: Getting started with microservices architecture

The topic of microservices architecture comes up often in our discussions with clients. There’s a lot of interest but also confusion about how, when and why to use it. This is a very complex topic, so we’ve developed this microservices “miniseries” to provide some insight from our experiences and to get more discussion going in this area.…

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Unity and Inclusion LA Sparks Dialogue on Diversity in Tech

Unity and Inclusion LA Sparks Dialogue on Diversity in Tech

This weekend, I had the opportunity to participate in the 2017 Unity and Inclusion LA event hosted by 500 Start-Ups; a special one-day event that brought together entrepreneurs, investors and the greater tech community to hold a dialogue about the future of diversity & inclusion in tech. While we did not don the signature pink knit hats, no one failed to recognize the significance of...

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Coffee & Change: A New Podcast

Coffee & Change: A New Podcast

Bill Kirst, our West Coast Organizational Change Management Lead in Seattle, has kicked off a new podcast series on the topic of change management. In the inaugural episode, “Tackling Change in 2017”, Bill interviews his colleague Shawna Saffle, a Manager in our Operations Excellence Practice on how we manage change in life, in work and in the world.…

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Donald Trump’s Cabinet Nominees Look to Make Good on his Promise to Expand Oil & Gas

Donald Trump’s Cabinet Nominees Look to Make Good on his Promise to Expand Oil & Gas

Every newly-elected President faces a common struggle: how to turn the many promises made on the campaign trail to various stakeholders into actual governmental action. Following his inauguration, President-elect Donald Trump will be no different. In this series of blogs, we’ll consider how President Trump discussed energy policy on the campaign trail, his plans for implementing his vision...

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What The Presidential Transition Can Teach Us About Mergers

What The Presidential Transition Can Teach Us About Mergers

Any transition can be difficult, be it a transition from a Democrat President to Republican President, or a merger transition that results from the acquisition of one firm by another, and subsequent integration.  In both cases, readiness planning is key to a successful start.  Significant work must be done early in the transition period to ensure that the Day 1 (i.e.…

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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