Why CX and OCM Make Such Good Partners

Why CX and OCM Make Such Good Partners

Following up on a previous blog where I talked about customers not wanting us to hide the word “change,” I jumped at the chance to co-author this blog with a colleague in our Customer Experience (CX) Practice. Having worked side by side on projects together we have seen firsthand that CX and OCM make a great pair in not only delivering on our customer’s expectations, but...

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United Airline’s Multi-Million Dollar Decision

United Airline’s Multi-Million Dollar Decision

You can’t fly through life without encountering decisions. Perhaps you entered a grocery store and must decide between: Buying regular apples Buying organic apples Perhaps you unexpectedly need to transport crew members on an already-full flight to Louisville and must decide between: Incentivizing passengers to voluntarily give up their seats by offering compensation Cancelling another...

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Post Go Live Tips for Salesforce to Help Your Team Embrace Change

Post Go Live Tips for Salesforce to Help Your Team Embrace Change

In my last blog on managing change related to Salesforce, I discussed the need for organizational change management skills to support the successful adoption of Salesforce. I recently had the opportunity to work with one of our leaders in Customer Experience who focuses on Salesforce and implementing CRM technology. Together, Mallory Loe and I worked with a client that was implementing...

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Are Apple’s ResearchKit and CareKit ready for the Big Leagues?

Are Apple’s ResearchKit and CareKit ready for the Big Leagues?

Apple created a new series of healthcare application development frameworks in early 2016. The new open-source frameworks, CareKit and ResearchKit, provide a standard platform that enables developers to build medically-focused research and care apps with built-in features related to end-to-end data encryption, privacy, and standardized data sharing. CareKit allows users to track their...

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Secure Against NetBIOS Name Service (NBT-NS) Poisoning Attacks with Group Policy

What is the NetBIOS Name Service, and Why is it Vulnerable to Poisoning Attacks? When reaching other systems on the network, we tend to think of DNS being the primary way that a Windows computer can translate a name to an IP address. However, there are several other methods available. One of the available name resolution services is the NetBIOS over TCP/IP Name Service (NBT-NS).…

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Training Leaders – Passion with Purpose

Training Leaders – Passion with Purpose

Corporate training is usually something that’s relatively forgettable.  Yes, it is totally necessary to understand and follow company policies and procedures, but much like learning grammar, it can be a bit boring.  West Monroe Partners has a training team that does a great job of making sure that this isn’t the case, but it is still not too often that I leave a training excited, motivated...

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We Stand For Equal Pay

We Stand For Equal Pay

In the U.S., women earn about 76 cents per dollar earned by men on average, but the causes of the gender pay gap are a bit more complicated. Here at West Monroe Partners we are committed to doing our part to close the gender pay gap, which is why we have pledged our commitment to equal pay for equal work and experience on Glassdoor.…

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Turning Change Resisters into Change Advocates

Turning Change Resisters into Change Advocates

You’re introducing a new change to your business, be it implementing a new organizational structure or system, or revamping existing processes. The change is expected to increase productivity, reduce cost, and increase employee engagement. Sound familiar? Most of your employees are eager to adopt the new change; however, there are a few people who are adamantly resisting.…

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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