Business Case Analysis for Water Utilities to Strategize & Achieve Grid Modernization

Business Case Analysis for Water Utilities to Strategize & Achieve Grid Modernization

State of the water industry Water utilities are struggling to meet the demands of outdated infrastructure, changing workforce makeup, and the overall need to address inefficiencies in sourcing water. On the macro-level, population migration in suburbs and cities, reliability of water resources, rising customer expectations for real-time information, and increasing interest in water...

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Smart Grid Stakeholder Education & Engagement Strategies – be realistic!

Almost every day I see articles about new ideas or technologies to help utilities educate and engage stakeholders on the benefits of Smart Grid and AMI.  Whether it be portals, social networks, mobile apps, colored buttons, or big shiny buses, the reality is that most Communications, Marketing or Customer Operations departments (those most responsible for customer education and engagement)...

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“Courting Customers” is Key in AMI Deployments

I served as legislative & regulatory policy manager at Sempra Energy, parent company of San Diego Gas & Electric (SDG&E) in the mid-2000’s and had a hand in drafting the utility’s AMI business case that was approved by the CPUC in 2007. Thus, I am particularly pleased to see the recognition that SDG&E is now getting for becoming, once it installs the last of its...

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Chicago, IL 60606
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