Smart Meters are Table Stakes, Next Up: Become a Platform

Smart Meters are Table Stakes, Next Up: Become a Platform

A recent report from the Edison Foundation Institute for Electric Innovation found that as of the end of 2015, over 65 million smart meters have now been deployed in the US, accounting for more than 50% of all households. Through ongoing deployment efforts across the country, that number will to grow to 70 million by the end of 2016 (including over 1 million more alone deployed by ComEd in the...

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Five Ways To Improve the Customer Experience in the Field

Five Ways To Improve the Customer Experience in the Field

When customers have great experiences with companies, they buy more, they tell others and are less likely to leave. Forrester research (The Revenue Impact of Customer Experience) and dozens of others have calculated that those positive feelings can amount to hundreds of millions and even billions in additional revenue. If you’ve looked at reviews of companies or asked friends for suggestions...

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