Utility Assistance Programs: A third-party portal can help build a greater community presence

Utility Assistance Programs: A third-party portal can help build a greater community presence

In order to maximize the benefits of a customer assistance program, utilities are looking closer at community involvement. In the article Utility Assistance Programs: Maximizing Outcomes for Both Customers & Utilities we discussed how a utility can increase revenue and decrease bad debt, increase access for low income customers to vital resources (water, electricity and gas), decrease the amount of delinquent customers, and also enhance the utility’s presence and reputation in their community. The traditional model of utility customer assistance places the utility at the center, providing assistance and collecting donations all within their organization. However, utilities are learning that they can expand their impact in communities by working with third-party administration technology.

The above is an insert from a guest post on Smart Cities Council’s website. Please click here to continue reading the article.

Your email address will not be published. Required fields are marked *

Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
Show Buttons
Share On Facebook
Share On Twitter
Share on LinkedIn
Hide Buttons