This is CX: A customer experience podcast

'This is CX' reviews the best practices of building a disciplined customer experience program in a way that creates real business value.

Each episode includes a discussion on a key CX topic, while also highlighting tools that CX practitioners can use, and how CX helps address key challenges our clients are facing.

Issues that we hear most frequently from clients center around the need to respond to market changes in a quick/agile way, what they should do with the vast amount of customer data that is being created on a daily basis, and how changing customer expectations influence the internal employee experience. We’ll tackle these challenges and continue to highlight the best of the best (and occasionally the worst) of customer experience. We will also feature our industry, business, and technology partners on the podcast to discuss how CX is impacting areas of business and technology they are dealing with on a day-to-day basis.

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