What Does the Number 76 Mean?

When businesses are measuring their customers’ experiences, they’re often left with arbitrary percentages: 76% of customers enjoyed their experience 24% of customers stated explicitly that they plan to return to your business Your customers give your company an average net promoter score of +44 On their own, none of these measurements mean much, and little can be done to discover...

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Improving the Retail Experience: How companies can maintain customer loyalty outside of the traditional monthly subscription boxes

These days, companies with monthly subscription boxes are popping up everywhere serving those who like to try new products but don’t necessarily have the time to go to the mall to find those things themselves. NatureBox sends a monthly shipment of healthy, family-friendly snacks; BirchBox has men’s accessories, cologne, and shaving cream; BarkBox specializes in new dogs treats and...

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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