IT outsourcing: It isn’t necessarily an all-or-nothing proposition

Giving up control of information technology (IT) to outsourcing is always a difficult decision—for a variety of reasons that include staff tenure, critical business support, innovation, perceived strategic value, and the uncertainty of having an outside party perform the work with the same quality or passion. As a result, the pendulum of IT outsourcing has been swinging back and forth over the...

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Could Data Have Saved Groupon’s CEO?

Although not totally surprising, it was disappointing to learn about Andrew Mason’s firing last week as CEO of Groupon, a company that Andrew founded over 4 years ago and grew to a publically traded company valued at $13B at the time of its IPO in 2011.  As this episode demonstrates, the C-Suite deals with the constant pressures of running their organizations – customer alignment, new product...

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