Re-launched…not quite yet the ‘Big Easy’ for Customer Effort

The Patient Protection & Affordable Care Act’s (PPACA’s) enhancements to’s online marketplace went live on Monday, December 2 – after a bumpy initial launch on October 1.  The website is designed to allow consumers to shop for health insurance plans in their respective state, supporting the 36 states that opted not to develop their own state-level marketplaces.…

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How Millennials Will Save Your Company – Harnessing the Transformative Power of a Generation

 Joel Stein’s recent Times article, “Millennials: The Me Me Me Generation; Why They’ll Save Us All”, instigated intense controversy, with multiple responses from various sources debunking many of his claims. I won’t go into detail on his article, but I do think he has one thing right; Millennials will save us all – if ‘us’ means...

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