Strategy, Meet Structure: How Minnesota Healthcare Organizations Will Succeed in the Era of Evolving Customer Expectations

Strategy, Meet Structure: How Minnesota Healthcare Organizations Will Succeed in the Era of Evolving Customer Expectations

As we saw with the October 2018 launch of Allina’s customer experience center in Coon Rapids and Fairview Health’s recent push to leverage technology to enhance their patient experience, Minnesota healthcare organizations are making significant investments in strategies focused on customer experience. This raises an important question: In an industry long viewed as providing below average...

Read More
Access for the Underserved: The Role of Federally Qualified Health Centers in Minnesota

Access for the Underserved: The Role of Federally Qualified Health Centers in Minnesota

In August 2019, Neighborhood HealthSource (NHS), a Minneapolis-area Federally Qualified Health Center (FQHC), announced its acquisition of North Metro Pediatrics (NMP). The move expands their presence into Minneapolis’ Northern suburbs. NHS, like FQHCs around the country, serves an important function: providing affordable access to healthcare for underserved communities. NHS started in 1971 by...

Read More
Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
Show Buttons
Share On Facebook
Share On Twitter
Share on LinkedIn
Hide Buttons