How to Make the Most of a Bad Customer Experience

Here at West Monroe, we talk a lot about the “customer experience” – how businesses attract and retain their most valuable customers.  The way in which a company handles a negative customer experience is equally, if not more, powerful than a positive customer experience. Does your company have the processes and supporting technology in place to lead a customer through an...

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Camping and the Customer Experience

Recently, I have been planning for a week-long trip to the Rockies. The whole purpose of the trip is to get away from the city and spend some time out in the gorgeous, rural mountains. To get ready for this trip, I did what we all do anytime we have to research or plan something – I hopped online and started Googling.…

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Phone: 312-602-4000
222 W. Adams
Chicago, IL 60606
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