Breaking Down and Generating Accurate Customer Service Time

Breaking Down and Generating Accurate Customer Service Time

With increasing competition from online retailers and delivery services, many brick and mortar retailers are facing challenges growing the physical and store portion of their business. Their challenges include: Limited merchandise Convenience of having product delivered Lower prices available online In order to maximize value from stores, retailers need to focus on customer service.…

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How does your incentive program stack up?

Your distribution center has a warehouse management system (WMS) for inventory management, you are using radio frequency (RF) or voice functionality for accuracy during direct labor functions, and you have a discrete labor management system (LMS) to accurately track productivity. As a manager, the next logical step to leverage your investment in the WMS and LMS as well as empowering your...

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