Using Queues within Microsoft Dynamics CRM Service Module

Dynamics CRM’s Service module, and specifically the Case record, is a great option for managing requests from customers or clients. The Case allows you to easily track and organize all the incoming and outgoing correspondence for a specific request, as well as set and track metrics around requests and responses. Dynamics CRM also allows you to manage these Cases in Queues, to help with routing...

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Upcoming Social Media Capabilities Will Expand Sales Intelligence Capability Within Dynamics CRM

Social media continues to be a huge investment for Microsoft, particularly for the Dynamics CRM group, which will continue to step up its social media capabilities throughout the rest of 2012 and beyond. David Pennington, Director of Product Marketing, discussed the roadmap in a recent video interview with with CRMSoftware.TV CRM’s first major push into social media was the November 2011...

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