Change Management and How To Prevent IT Outages

The value of Change Management comes from the controls and processes that are put in place to prevent unintended outages. It is anticipated that more than 70% of all Incidents (i.e. outages) within an IT organization are the direct result of a change being made; as was evidenced by the most recent Amazon ELB Services outage that lasted almost 24 hours and was attributed to a change made by a...

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