How to Effectively Communicate in a Competitive Market

There are many critical success factors for a project – one of the biggest is communications. Countless projects have failed tremendously not because they were poorly designed or executed, but rather because communication was not a priority.  It is not just communicating that a project is occurring; it is effectively communicating what is happening, when it is happening, how it is happening...

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Service Level Agreements: How are you using them?

SLAs, all organizations have them in one form or another. When I say SLA or Service Level Agreements, I am referring to them as a measurement used to ensure that that a task reaches an end condition within a certain amount of time.  SLAs are used differently across organizations – for some, SLAs are what they manage their tasks against every day, others follow when necessary, while some...

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