Event Recap: Avoiding The Top Three Customer Experience Risks In The Age Of The Customer

I recently attended Forrester’s Event:  Avoiding The Top Three Customer Experience Risks In The Age Of The Customer.  I walked away with several key takeaways, some I’m sure the analysts were not intending. “The Path To CX Maturity”:   They describe the four stages to reach customer experience maturity as:  Phase 1 – Repair, Phase 2 – Elevate, Phase 3 – Optimize and Phase 4 –...

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