Coffee & Change, Episode 2: Change and Mentoring

Coffee & Change, Episode 2: Change and Mentoring

Bill Kirst, our West Coast Organizational Change Management Lead in Seattle shares the second episode of his podcast series on the topic of change management. In this episode, Bill interviews his colleague Julia Ko, a Customer Experience Strategy Consultant, on how mentorship and mentoring is changing in 2017. Together they discuss and share insights on how to survive and thrive professional...

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But There Aren’t Any Clocks in Vegas: A Customer Experience Perspective on the Mayweather vs. Pacquiao Fight

It was the apocalypse of all cable days Paris Hilton, the Burger King mascot, and celebutantes alike gathered in Sin City on May 2nd to witness the ‘Fight of the Century.’ A fight so epic that Floyd Mayweather and Manny Pacquiao, two of the world’s greatest boxers, were each poised to earn a nine-figure check, win or lose, in 36 minutes.…

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