5 Reasons Why you Should be Psyched about the Salesforce and Microsoft Collaboration

Last month at Dreamforce, a five year strategic partnership was announced between Salesforce and Microsoft. From the opening statements on day one by Mark Benioff and Tony Prophet, to the specific point-and-click reveals in the subsequent days, the message was consistent: this is an exciting time in the CRM space!  This partnership constitutes a meeting of the #1 productivity suite and the #1...

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Our project with local Seattle non-profit, Code.org, helped transform their donor management model

West Monroe Partners provided pro-bono support to Seattle based non-profit, Code.org, to build a direct donorship model onto their website. Code.org  is a non-profit organization dedicated to expanding participation in computer science education by adding computer programming into the “core” of US education. As you can imagine, being a relatively new start-up (founded in 2012), the success of...

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Microsoft Dynamics CRM Upgrade Vs. Re-Implementation

As a veteran of many Dynamics CRM upgrades, I’ve come to identify and expect many of the pitfalls and opportunities that come with upgrading CRM from one version to the next. However, a recent experience caused me to re-evaluate these assumptions. We had a client with a mature CRM 4.0 deployment moving from their host company to a brand new start up.…

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5 Ways To Improve Microsoft Dynamics CRM Performance

I had the recent pleasure of helping a client work through some very impactful performance issues with their on-premise CRM installation. These issues, which included SQL timeouts, excessive bandwidth consumption, outlook crashes and general slow performance, were causing poor user acceptance, lowered productivity, and negative impact on other business critical applications.…

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222 W. Adams
Chicago, IL 60606
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