Time for Transformation – Water Utilities Are on the Rise

Time for Transformation – Water Utilities Are on the Rise

Today’s water resource managers are faced with a whirlwind of both external and internal pressures. For example, external pressures come from customers who are becoming more aware of water resource issues such as drought (west coast), flooding (Houston), and quality (Toledo). Likewise, conservation from fixture replacement and behavior change has resulted in reduced revenue, just as aging...

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Honoring West Monroe’s Veterans

Honoring West Monroe’s Veterans

May is National Military Appreciation Month, an opportunity to salute our nation’s military branches and continue to honor those who have served over the many years. In that spirit, this month we recognized a few of our West Monroe team members who have been in the Armed Forces.  Bill Kirst Office: Seattle Level: Senior Manager Practice: Operations Excellence, OCM Bill served as an...

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Jordin Luke’s Challenge Accepted Moment

Jordin Luke’s Challenge Accepted Moment

Each month we will be highlighting a different Dare to be Great employee who embodies the Uncommon Blend or Challenge Accepted attitude that makes West Monroe Partners and everyone that works here so unique! This month, meet Jordin Luke, an Experienced Consultant in our Mergers & Acquisition practice, based in New York City.…

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Flint – The Need to Balance Water Management with Science and Business

The Great Lakes, a source of fresh water so great it accounts for over 20% of the surface fresh water on earth.  Yet, some American cities along the Great Lakes have had to go without water due to toxic contamination of the public water supply. In 2014, Toledo shut down its water supply for two days due to the toxicity created by polluted runoff and the consequential algal blooms, a completely...

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Active Consolidation in the US Water Market is Needed to Keep Pace with Market Demands

While the private sector has a rich history of merging companies for operational efficiencies, or financial gain, the water industry has little experience in this regard.  According to the USEPA, there are 155,000 water providers in the USA. By any definition, this is a highly fragmented industry, with differentiation primarily in the number of customers served, from dozens to millions. …

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Inventory Management with Salesforce CRM

In many cases, it makes sense to consider a dedicated inventory management solution that integrates with Salesforce CRM. In other cases, as I will illustrate in this article, Salesforce can be configured  to manage a moderately featured inventory management system while avoiding the complexity of an integrated solution—which often contain features that end up either completely or partially...

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Four Reasons Manufacturers & Distributors Must Play the Digital Long Game

When people think about digital innovation today they often think of the consumer market. While most of the press goes to all the great products hitting the market, social media, and the rise of the digital native, there is a quiet revolution going on in manufacturing and distribution. I think the recent commercial by GE about a programmer getting hired by GE really nails the current thinking...

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Focusing on Vision During POS Selection

This post is the first installment of a five-part blog series focused on Point of Sale (POS) selections and the corresponding retail strategy. Look for upcoming blogs on POS technology trends, strategies, cost benchmarking, and more. Historically, Point of Sale (POS) solutions were viewed as transaction tools – a way to scan, checkout and process customer payments.…

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Using Knowledge Management in Your Contact Center

Contact centers traditionally hold a reputation for being an organization’s “catch all,” receiving customer contacts that range from inquiries to requests to complaints.  Contact centers receive not only all types of customer contacts but must also support all departments within an organization, from product, to marketing, to logistics to billing. The wide variety of contacts and the...

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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