The Human Side of Digital Transformation: The Consumer & Provider Relationship

The Human Side of Digital Transformation: The Consumer & Provider Relationship

Part 3: The Consumer & Provider Relationship This is the final blog of a three-part series discussing the key contributions of the human element within a digital strategy. The term “digital transformation” can prompt thoughts of a change related event that is purely technology driven; however, the opposite is true. To “go digital” requires a cultural shift that places human collaboration...

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The Human Side of Digital Transformation: Governance Modeling

The Human Side of Digital Transformation: Governance Modeling

Part 2: Governance Modeling: A Central Component for Digital Transformation One of our clients posed a very interesting question about six months ago. Paraphrasing, he stated, “…anybody can build a bot, but nobody is providing a solution to govern them.” Over the course of the past six months, we have found many companies struggling with this question; however, the following reoccurring themes...

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The Human Side of Digital Transformation: Shaping Consumer Demand with Business Capabilities

The Human Side of Digital Transformation: Shaping Consumer Demand with Business Capabilities

Part 1: Shaping Consumer Demand with Business Capabilities This is the first of a three-part blog series explaining the human contribution within a digital strategy. From a foundational perspective, digital transformation is the application of digital capabilities to processes and products for improving efficiency, enhancing customer value, managing risk, and uncovering new opportunities for...

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Business Relationship Management: BRM as a Role

Business Relationship Management: BRM as a Role

BRM as a Role While each utility has different needs and means, building an analytics Center of Excellence (CoE) can start with a small team. This team can tackle the “what if”, “it would be nice if”, and “what we really need”. This is the third and final piece of a three-part blog series explaining how the Business Relationship Management (BRM) framework provides value when executed as...

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Business Relationship Management: BRM as a Discipline

Business Relationship Management: BRM as a Discipline

BRM as a Discipline  This is the second of a three-part blog series explaining how Business Relationship Management (BRM) framework provides value as a discipline. As a discipline, the BRM framework embodies a set of competencies (i.e. knowledge, skills, behaviors) to foster productive, value producing relationships between an IT organization and the Business units they serve.…

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Business Relationship Management: A Discipline or Role?

Business Relationship Management: A Discipline or Role?

A Discipline or Role? This is the first of a three-part blog series explaining how Business Relationship Management (BRM) can be used as both a discipline and an enabler of digital transformation. To level set, digital transformation is the application of digital capabilities to processes, products, and assets to improve efficiency, enhance customer value, manage risk, and uncover new...

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