How Kenya Has Emerged as a Mobile Banking Leader – And Why it Matters (Part 1)

In 2009 I spent several months in rural Kenya volunteering with an independent community development non-profit, working with a small group of women engaged in a microfinance program.  To make regular savings deposits of generally 75 KSH (~$1 at the time) into the pseudo ‘bank,’ some women would travel miles, by foot and/or Matatu, to the orphanage I worked with running the program. …

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Internal Surveys: A Fast, Free BI Tool and 5 Simple Keys to Using Them Effectively

As evidenced by the proliferation of business intelligence tools and vendors, the pursuit of metrics and data is essentially ubiquitous to businesses of every size and industry.  Gartner predicts business intelligence software revenue will reach $13.8 Billion in 2013, climbing to over $17 Billion in 2016 (Source: CMS article citing Gartner).  Given the macro-level uncertainty...

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Shifting customer and competitive dynamics pose new challenges, opportunities in banks’ search for non-interest income

In late 2010, West Monroe Partners worked with a mid-sized commercial bank to assess the viability of implementing a prepaid card product. The comprehensive product profitability model developed with the bank included the inputs of customer segmentation analysis and adoption forecasting, in addition to prepaid card vendor pricing structures to provide a comparable view of the proposed prepaid...

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