Pulse 2019 and the Growing Maturity of Customer Success

Pulse 2019 and the Growing Maturity of Customer Success

Attending the Gainsight Pulse 2019 conference was a clarifying moment for anyone uncertain if the customer success mandate has reached maturity. This year, more than 5,500 industry professionals, representing nearly all functions, made their way across the booths and presentation halls of San Francisco’s Moscone Center for a full week’s worth of customer success focused discussions, best...

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