Keeping Up with the Joneses: Can your Utility Meet Customer Payment Expectations?

In recent years utilities have dramatically increased payment channels offered to customers – from automated payments by phone, to kiosks, to 3rd party payment locations at convenience stores, utilities continue to invest in new payment channels. Realistic or not, utilities are forced to compete with payment experiences provided by Fortune 500 companies, who are known for 1-click payment...

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Terminating Water in Detroit: Poor Business Practices Lead to Human Rights Allegations

Last week, three United Nations experts responded to appeals from Detroit residents that terminating water service for nonpayment is a violation of the human right to water. Delinquency is not an issue unique to Detroit; many municipally-owned water utilities struggle to keep customer accounts current. As the United States’ water infrastructure ages and is upgraded through costly programs...

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Why healthcare organizations should be thinking about tomorrow today

Payers today face evolving and unclear industry regulation and an increasingly competitive landscape.  Inevitably, the Affordable Care Act presents a handful of problems to healthcare insurers: evolving mandates, new plan design requirements, emergence of direct to consumer marketing, and profit ceilings —  just to name a few. To mitigate the risks of a changing industry landscape...

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