From Lead to Partnership: How Software Vendors Win the Clients’ Business

From Lead to Partnership: How Software Vendors Win the Clients’ Business

By: Kelsey Braak, Shayan Ahmad, Maddie Issleib, Claire Garvin, Eric Speer, Matt Ripple, Chintan Patel, and Andrew Koultourides The West Monroe team has worked with nearly 300 software vendors spanning industries and services. We partner with the clients to deliver solutions that alleviate operational pain, automate manual processes, and augment existing functionality, all the while maintaining...

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When Design Thinking Meets Data Science

When Design Thinking Meets Data Science

In the world of big data and predictive analytics the standard approach for gathering and analyzing data follows the CRISP-DM approach. While the CRISP-DM model has been a good approach on which to structure many projects, it suffers from the same issues waterfall-style requirements gathering approaches to software design have suffered from, including: Longer time to understand the...

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Do Patient Comments Matter?

Do Patient Comments Matter?

Often, we find ourselves relying solely on quantitative data when making decisions. However, this could be one of the biggest mistakes when assessing measures of patient experience as the full story is not always captured with numbers. Hospitals have been analyzing HCAHPS scores to gather insight into patient experience for years but often do not know how to best understand qualitative...

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Four Takeaways from the 2018 TOPO Sales and Marketing Summit

Four Takeaways from the 2018 TOPO Sales and Marketing Summit

This year’s annual TOPO Summit was billed as “the only event where the world’s best sales and marketing leaders share exactly what they do to achieve scalable revenue growth.” The specificity of that statement, it turns out, was quite accurate. The two-day event featured a one-hour welcome and broad industry overview from TOPO CEO Scott Albro, but the remaining time focused on breakout...

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5 Tips for Wearing (& Rocking) Your New Hat In a “Stretch Role”

5 Tips for Wearing (& Rocking) Your New Hat In a “Stretch Role”

While approaching my two-year mark at West Monroe, I’ve experienced different levels of comfortability with my assigned project roles. I feel especially fortunate to have been assigned opportunities considered “stretch roles” where I have worn hats I never expected to wear, be it a “technical” hat or a “project manager” hat.…

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Let’s Talk Basic Cryptocurrency Security: How to Keep Your Coins With You in a More Secure Environment

Let’s Talk Basic Cryptocurrency Security: How to Keep Your Coins With You in a More Secure Environment

With all the recent attention, and value generation, from cryptocurrencies as of late (pick your favorite: Bitcoin, Ethereum, Litecoin, and more!), the Blockchain team at West Monroe Partners felt it’s important to remind our readers on how to keep your Bitcoins safe, and of a crucial security component: establishing your own digital wallet.…

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Seven Myths About Credit Cards and Your Credit Score

Seven Myths About Credit Cards and Your Credit Score

As a member of the West Monroe Payments Practice, I work with our clients to help them develop payments strategies, products, and partnerships.  As both a professional and a consumer, I am frequently asked about credit card rewards, features, usage best practices, technologies, and more.  Over a series of blog posts, I will examine several of these topics in more depth.…

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Application Security from the Inside Out: Part 2

Application Security from the Inside Out: Part 2

In my previous post, I addressed four coding policies that almost guarantee a data breach. This post will cover five solution strategies to shore up your application’s security. The guiding principle to correct these flawed policies (see Part 1) is to change the priorities that direct development and support of software applications.…

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Application Security from the Inside Out: Part 1

Application Security from the Inside Out: Part 1

The recent data breach at Equifax is an unfortunate reminder of a long list of hacked sites (Target Stores, OPM, Sony, and others) that were caused by vulnerabilities in the application code. These companies seemed just as surprised as their customers by the attack and had to wonder, “how did this happen?” They did not need to look further than their own unintentional coding policies.…

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How Healthcare and Life Sciences Companies Can Benefit from Blockchain

How Healthcare and Life Sciences Companies Can Benefit from Blockchain

“The reason why it is so difficult for existing firms to capitalize on disruptive innovations is that their processes and their business model that make them good at the existing business actually make them bad at competing for the disruption.” – Clayton Christensen Most agree that Distributed Ledger – Blockchain (DLBC) technology has the ability to transform how data is managed and...

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The Layman’s Guide to Bitcoin, Alt-Coins, and Blockchain, and What it Means for the Digital Customer Experience

The Layman’s Guide to Bitcoin, Alt-Coins, and Blockchain, and What it Means for the Digital Customer Experience

Bitcoin – we’ve heard so much of the term from news outlets, various blogs, and social media regarding how great (and risk-fraught) of an investment vehicle it’s become. From humble beginnings as a simple depiction of a virtual currency with the usage characteristics of real cash and the potential to become the de facto currency for worldwide transactions, to a storage of wealth that’s grown...

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Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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