Robotic Process Automation: Beyond the Myth

Robotic Process Automation: Beyond the Myth

The hype surrounding robotic process automation (RPA) continues to grow. It has many people imagining robots along an assembly line, packaging product to be delivered by drones in a matter of minutes. But the reality is that robotic process automation is the next technology automation tool designed to drive better operational efficiency, improve customer experience, and increase employee...

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Are Apple’s ResearchKit and CareKit ready for the Big Leagues?

Are Apple’s ResearchKit and CareKit ready for the Big Leagues?

Apple created a new series of healthcare application development frameworks in early 2016. The new open-source frameworks, CareKit and ResearchKit, provide a standard platform that enables developers to build medically-focused research and care apps with built-in features related to end-to-end data encryption, privacy, and standardized data sharing. CareKit allows users to track their...

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What is a CAO and who needs one?

What is a CAO and who needs one?

After recently returning from the Gartner Data & Analytics conference in Texas earlier this month, I was contemplating many of the overarching themes presented during the sessions. One interesting theme was the establishment of a Chief Analytics Officer (CAO) and/or a Chief Data Officer (CDO). As I listened to the sessions, I was having trouble deciphering if the interest at the conference...

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IoT Integration with SharePoint using Power BI and Azure

IoT Integration with SharePoint using Power BI and Azure

Internet of Things (IoT) is an ever-growing topic in any industry. New devices are being connected to the internet every day. These devices are producing millions of events every second – however collecting, analyzing, and presenting all these events can include costly infrastructure upgrades. Integrating your IoT devices into Azure, Power BI, and SharePoint can provide a cost effective...

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How to Love your Job: Surprising Inspiration from a Disney Short Film

How to Love your Job: Surprising Inspiration from a Disney Short Film

I had one of those “I love my job” moments the other day at a cardio class. Not as an instructor, but as a consultant (and class member). I was there to observe the experience of the class for a customer engagement project and to interview some participants afterwards. It was the first moment I realized, while doing my high knees and grapevine, that this was my job.…

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The Role of the PMO in M&A Transitions

The Role of the PMO in M&A Transitions

In a previous post, I outlined key considerations merging companies should consider when preparing for a successful Day 1. One of the most important aspects of readiness planning is establishing a Project Management Office (PMO).  All teams contributing to the transition should report to the PMO. In this post, I’ll discuss the PMO’s role in Day 1 readiness.…

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CES, Augmentation, and What it Means for Customer Experience – Our Visit to CES 2017

CES, Augmentation, and What it Means for Customer Experience – Our Visit to CES 2017

Ah, CES – the only Consumer Electronics Show that matters (i.e., the most media coverage). Our visit to CES began with a simple inquisitive question of not only what’s the next thing that will be integrated into our daily usage patterns. Spurred by our burning curiosity, we resolved to arrive at CES on the closing weekend, only to be met with lights and displays of such ferocity that it begs...

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Unity and Inclusion LA Sparks Dialogue on Diversity in Tech

Unity and Inclusion LA Sparks Dialogue on Diversity in Tech

This weekend, I had the opportunity to participate in the 2017 Unity and Inclusion LA event hosted by 500 Start-Ups; a special one-day event that brought together entrepreneurs, investors and the greater tech community to hold a dialogue about the future of diversity & inclusion in tech. While we did not don the signature pink knit hats, no one failed to recognize the significance of...

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What The Presidential Transition Can Teach Us About Mergers

What The Presidential Transition Can Teach Us About Mergers

Any transition can be difficult, be it a transition from a Democrat President to Republican President, or a merger transition that results from the acquisition of one firm by another, and subsequent integration.  In both cases, readiness planning is key to a successful start.  Significant work must be done early in the transition period to ensure that the Day 1 (i.e.…

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