What’s New in Tableau Maps 8.2?

Tableau’s recent release of Maps 8.2 brought a lot of changes to the existing map functionality. What were the changes and why do they matter? The most noteworthy change in Maps 8.2 was the complete switch of how the maps are being provided. Originally, Tableau used Urban Mapping servers to host all their boundary, label and data layers, meaning that if Tableau wanted to make a change in any...

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How to Authenticate Corporate Users on Any Device using Microsoft Azure

Web Authentication Overview Back in the day of IT, it was relatively simple to perform authentication and authorization with your corporate users. In a typical scenario, you would have your Line-of-Business (LOB) application installed on a server inside your corporate network. The application would be set to use Windows Authentication off of the organization’s Active Directory (AD) deployment...

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What Does a 360-Degree View Mean to You?

I recently posted a poll on the Dreamforce Chatter Community to better understand what data points were most important to create a 360-degree of respondent’s clients: I was surprised by the answers. Typically when we’re working with our Financial Services clients on a Salesforce.com implementation, a 360-degree view of the client is centered around financial data: account balances, historical...

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Measuring Customer Effort: Key Steps to Drive Customer Experience Success

In many customer-centric organizations, the customer service mantra has historically read: “The customer is always right.” Successful customer experience innovation requires understanding what your customers want and your business needs from the value exchange. This requires acknowledging that not all customers are created equal. The new manta for CX success needs to read: “The customer is...

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Terminating Water in Detroit: Poor Business Practices Lead to Human Rights Allegations

Last week, three United Nations experts responded to appeals from Detroit residents that terminating water service for nonpayment is a violation of the human right to water. Delinquency is not an issue unique to Detroit; many municipally-owned water utilities struggle to keep customer accounts current. As the United States’ water infrastructure ages and is upgraded through costly programs...

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Opportunities for Efficiency in Homeowners Insurance Property Inspections

As an industry, Insurance is traditionally less progressive when it comes to technology and innovation. It is still common to see carriers using antiquated systems that lack enterprise data and functional integration capabilities. In fact, only recently have major Insurance carriers taken into consideration the fact that there is a steady shift of consumer preference to online channels.…

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How Delta Dental of Missouri used the power of the cloud to engage and grow their direct to consumer sales

Addressing the rapidly growing individual health insurance market is one of the single biggest challenges—and opportunities—health plans face today. Reforms such as the Affordable Care Act in the US has catalyzed an unprecedented spike in demand for consumer health insurance products. How can your health plan adapt quickly to not only meet this new demand, but differentiate itself from the...

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How do I decide if Salesforce or Microsoft Dynamics CRM is the right solution for my business?

Companies today are struggling with which Customer Relations Management (CRM) tool to implement and leverage into their ever growing business model. The current front runners are Salesforce and Microsoft Dynamics CRM. Both tools offer a wide range of customizations in meeting today’s growing businesses’ needs. Salesforce and Microsoft have both taken strides to remain competitive in today’s...

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Financial Services Salesforce.com Solutions: Pricing Desk in the Cloud

In a previous blog, “Customizing Salesforce.com for Better Business Results,” I described a customized Salesforce solution configured for a financial services organization to help realize the greatest possible return from its Salesforce.com investment. After seeing the initial value the platform delivered for its business, the institution wanted to expand its use of Salesforce.com to solve...

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